Property Claims Specialist II

$57,500 - $94,300/Yr

Zurich Insurance - Augusta, ME

Full-time - Mid Level

Remote - Augusta, ME

Insurance Carriers and Related Activities

About the position

The Property Claims Specialist II at Zurich North America is responsible for managing single and commercial property claims of moderate to high exposure and complexity. This role emphasizes delivering a customer-centric claims service while ensuring claims are handled efficiently and effectively. The position offers flexibility through a hybrid work model, allowing employees to work remotely while also facilitating in-person collaboration when necessary.

Responsibilities

• Documenting claims files by accurately capturing and updating claims data/information in compliance with best practices for commercial property claims of moderate to high exposure and complexity.
• Exercising judgment to determine policy verification and coverage determination by analyzing applicable coverage for claims and determining whether the loss falls within the coverage.
• Working to have a timely resolution to claims by developing case strategy; developing a case evaluation and escalating issues as appropriate.
• Establishing timely reserves and performing ongoing review throughout claims cycle within authority limit by estimating and validating value of claims.
• Assessing damages by calculating applicable damages or range of damages allowed by law.
• Negotiating settlement of claim by establishing appropriate negotiation strategy and using available tools and resources within authority limits.
• Meeting quality standards by following best practices.

Requirements

• Bachelor's Degree and 3 or more years of experience in the Claims or Insurance area
• Zurich Certified Insurance Apprentice, including an Associate Degree and 3 or more years of experience in Claims or Insurance area
• Completion of Zurich Claims Training Program and 3 or more years of experience in the Claims or Insurance area
• High School Diploma or Equivalent and 5 or more years of experience in the Claims or Insurance area
• Must obtain and maintain required adjuster license(s)
• Knowledge of insurance regulations, markets and products
• Microsoft Office experience

Nice-to-haves

• Property Claims handling experience
• Effective verbal and written communication skills
• Strong analytical, critical thinking, and problem solving skills
• Solid time management, prioritization and multi-tasking skills
• Experience collaborating in a team environment and building cross functional working relationships
• Adept in identifying and explaining complex financial and/or actuarial concepts.
• Ability to determine the scope and exposure for moderately complex claims
• Demonstrates understanding of the reserving process for indemnity and expense in analyzing the potential exposure of moderately complex claims
• Ability to develop and execute a negotiation strategy and plan for resolution
• Ability to identify subtleties in customer/client and/or business partner interactions
• Ability to present information necessary to propose a claim resolution to stakeholders.

Benefits

• Incentive plan
• 401K match
• Additional 401K contribution
• Flexible work options
• Work/life balance
• Summer hours
• Great culture