Property Maintenance Technician

Acc Management Group - Green Bay, WI

Full-time - Mid Level

Green Bay, WI

Real Estate

About the position

ACC Management Group, Inc. is seeking an experienced Maintenance Technician to oversee maintenance of a 170-unit property in Green Bay, WI. The ideal candidate will have multi-family property maintenance experience and exceptional customer service skills. This Maintenance Technician will serve in a weekly on-call rotation, ensuring that all maintenance issues are addressed promptly and efficiently. The role requires a proactive approach to monitoring both the interior and exterior of the property for maintenance issues, performing inspections of all apartments, buildings, and common areas, and maintaining tools and equipment in acceptable working conditions. The Maintenance Technician will be responsible for a variety of tasks including electrical repairs such as replacing or fixing outlets, light switches, fixtures, and breakers; plumbing tasks like replacing faucets, re-piping, and unclogging drains; and heating and cooling maintenance, which includes general heating repairs and cleaning filters, compressors, and condenser coils. Groundskeeping duties are also part of the role, which includes picking up trash, shoveling and salting sidewalks in winter, and performing lawn care and landscaping as needed. Additional responsibilities include general carpentry and drywall repairs, painting units and common areas, troubleshooting and repairing appliances, and maintaining accurate logs of trash pick-ups and snow removal. The Maintenance Technician will communicate daily with the property manager regarding work orders and ensure that all tasks are completed within ACC policies and deadlines. The role also requires the technician to create and maintain a safe work environment, respond to on-call emergencies within 20 minutes, and maintain confidentiality regarding resident information. The position does not have supervisory responsibilities but requires strong communication and customer service skills to handle complaints effectively and maintain relationships with vendors and suppliers.

Responsibilities

• Monitor all interior and exterior for maintenance issues.
• Perform inspections of all apartments, buildings, and common areas.
• Maintain and keep all tools and equipment in acceptable working conditions and work area neat and clean.
• Electrical: replace or fix outlets, light switches, fixtures, and breakers.
• Plumbing: replace or fix faucets, re-piping, toilets, sinks, and unclogging drains.
• Heating and Cooling: general heating repairs and cleaning filters, compressors, and condenser coils.
• Groundskeeping, including picking up trash and keeping the building clean and presentable.
• Shoveling and salting sidewalks and entry ways in winter, and lawn care and landscaping as needed.
• General carpentry and drywall repairs as needed.
• Assist with any cleaning and janitorial requests as needed.
• Paint units and general common areas as needed.
• Repair and replace windows and screens as needed.
• Troubleshoot, repair, or replace appliances.
• Maintain an accurate log of trash pick-ups and snow removal to ensure timeliness and billing is correct.
• Repair and replace locks and deadbolt locks as needed.
• Communicate with the manager on daily work orders and provide status update.
• Perform and conduct all unit turnovers within ACC policies and by provided deadlines.
• Create and maintain a safe work environment and report hazards to the manager.
• Perform preventative maintenance per ACC policies and operations manual.
• Available for all on-call emergencies after work hours and weekends per a rotating schedule.
• Report and document all accident and emergency situations in a timely manner.
• Keep all resident and sensitive information confidential per company policy.
• Maintain relationships with all vendors, suppliers, and professionals servicing the company and/or property.
• Assist other properties with maintenance requests as needed.
• Perform all other duties as assigned.

Requirements

• 1-2 years of maintenance experience required.
• Multi-family property maintenance experience is preferred.
• Basic knowledge and understanding of electrical, plumbing, groundskeeping, and troubleshooting.
• Must be able to physically inspect the properties.
• Basic knowledge and able to use a variety of equipment including circular saw, drill, jig saw, electrical tester, hand tools, power tools, and cordless tools.
• Maintain valid driver's license with acceptable driving record.
• Flexibility with working hours and availability for on-call emergencies.
• Ability to prioritize and possess efficient time management skills.
• Demonstrates excellent verbal and written communication skills.
• Strong customer service skills with ability to handle complaints in a positive and time efficient manner.
• Goal-oriented and team player.
• Ability to work independently under tight deadlines.
• Exhibits a high degree of professionalism and respect through appearance and interactions with others.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance