D.R. Horton - Leland, NC
posted 5 months ago
About the position
D.R. Horton, Inc., the largest homebuilder in the U.S., is seeking a Community Manager for its multifamily development division, DHI Communities, located in Leland, North Carolina. The Community Manager will be responsible for overseeing the day-to-day operations of the community, ensuring that all aspects of property management are executed effectively and efficiently. This role requires a strong leader who can motivate and supervise on-site staff, maintain community standards, and enhance resident satisfaction. The Community Manager will also be tasked with managing property financials, lease documents, and ensuring compliance with various regulations governing rental housing operations. The ideal candidate will have a comprehensive understanding of property management, including leasing, marketing, and resident retention strategies. They will be responsible for conducting regular community inspections, managing vendor relationships, and ensuring that the community meets established standards for safety, cleanliness, and appearance. The Community Manager will also play a key role in budget preparation and adherence, as well as month-end and year-end reporting. This position requires excellent customer service skills, as the Community Manager will address escalated resident issues and ensure that all business is conducted in a professional and ethical manner. In addition to operational responsibilities, the Community Manager will be involved in training and developing staff, providing feedback to improve performance, and fostering a quality-focused environment. The role requires the ability to analyze performance trends and develop strategies to achieve community goals, making it essential for the candidate to possess strong analytical and interpersonal skills. The Community Manager will also need to be adaptable, as the position may require overnight travel and the ability to handle sensitive information with confidentiality.
Responsibilities
- Oversee day-to-day business operations of the community.
- Manage staff performance and conduct training for on-site staff.
- Supervise leasing and maintenance activities to ensure compliance with company policy.
- Analyze performance and trends to develop strategies for community goals.
- Conduct ongoing training with office staff on leasing paperwork and workplace safety.
- Participate in the leasing, resident retention, and renewal process.
- Provide excellent customer service while maintaining high standards for resident service.
- Secure bids for repairs and replacement work beyond staff capability.
- Review and approve invoices and manage vendor relationships.
- Assist in preparation of budget and adherence to approved budgets.
- Complete month-end and year-end reporting as required.
- Manage resident collections and delinquency.
- Understand and comply with state landlord-tenant law and other regulations governing rental housing operations.
- Conduct community tours and provide feedback on community performance.
- Complete regular community inspections and take appropriate action to ensure standards are met.
- Keep corporate and stakeholders informed using appropriate communication methods.
- Assist in vendor negotiations and scheduling.
- Address escalated resident issues with urgency and appropriate resources.
- Conduct all business in a professional and ethical manner.
Requirements
- High school diploma or GED required.
- Five years of related experience in leasing, training, or a related field.
- Ability to keep sensitive information confidential.
- Ability to build and lead strong teams.
- Experience in setting goals, objectives, and planning work activities.
- Excellent verbal and written communication skills.
- Ability to multi-task and prioritize in a fast-paced environment.
- Strong interpersonal skills with the ability to influence others.
- Proficiency with computer systems, including property management software and MS Office.
- Ability to sit for the majority of an 8-hour workday and perform physical tasks as required.
Nice-to-haves
- Bachelor's degree from a four-year college or university preferred.
- Bilingual skills are a plus.
- Knowledge of property management software systems such as OneSite, ILM, or RealPage preferred.
Benefits
- Medical, Vision and Dental insurance
- 401(K) retirement plan
- Employee Stock Purchase Plan
- Flexible Spending Accounts
- Life Insurance
- Vacation, Sick, Personal Time, and Company Holidays
