Property Management - Leasing Manager - Austin (Ascend at Pioneer Hill)

D.R. Horton - Austin, TX

Full-time - Mid Level

Austin, TX

251-500 employees

Construction of Buildings

About the position

The Leasing Manager at D.R. Horton, Inc. is responsible for overseeing all aspects of leasing and marketing at the property, ensuring effective leasing techniques, managing the application process, and maintaining positive resident relations. This role involves collaboration with various teams to meet leasing goals and create strategic marketing plans, while also providing support and training to the leasing team.

Responsibilities

• Ensure leasing techniques are effective in meeting leasing goals, including closing metrics and accurate reporting systems.
• Conduct all functions necessary to close the sale, including making appointments, generating leads, conducting tours, and managing the move-in process.
• Manage the application process and lease expirations, securing renewals as needed.
• Follow up with prospective residents to convey commitment to service and finalize leasing decisions.
• Complete acceptance and inspection walks with construction and new residents.
• Maintain community appearance and ensure timely completion of repairs through regular inspections.
• Assist with supervision of all business functions related to operations.
• Identify learning and performance gaps for the leasing team and provide necessary training and motivation.
• Provide a support system for the leasing team and ensure accountability of leasing activity.
• Ensure leasing staff convert inquiries and close walk-in traffic according to standards.
• Provide consistent service throughout the resident life cycle.
• Conduct market surveys by visiting competitive properties and staying informed about rents and promotions.
• Complete various accounting, financial, and administrative reports.
• Ensure adherence to government regulations including Fair Housing, ADA, and OSHA.
• Conduct business in a professional and ethical manner to enhance company goodwill and profit.
• Respond quickly to resident concerns and take prompt action to resolve issues.
• Assist in vendor scheduling and ordering supplies.
• Provide feedback on pricing and marketing strategies and assist with community marketing activities.

Requirements

• High school diploma or GED required.
• Three years of related experience in leasing, sales, customer service, or a related field.
• Ability to multi-task and prioritize in a fast-paced environment.
• Strong interpersonal skills with the ability to influence others.
• Enjoy working both individually and in a team environment.
• Talent for executing sales skills, including generating leads and closing sales.
• Demonstrated ability to read, write, and communicate effectively.
• Proficiency in using the internet for marketing and sales-related activities.
• Ability to apply common sense understanding to carry out instructions in written and oral form.
• Proficiency with computer systems, including CRM programs and MS Office.
• Ability to frequently stand, walk, and climb stairs for the majority of an 8-hour workday.

Nice-to-haves

• Bilingual skills are a plus.
• Knowledge of property management software systems such as OneSite, ILM, or Propertyware preferred.

Benefits

• Medical, Vision and Dental insurance
• 401(K) retirement plan
• Employee Stock Purchase Plan
• Flexible Spending Accounts
• Life Insurance
• Vacation, Sick, Personal Time, and Company Holidays