Property Manager (Conventional Property)

Coastal Ridge Real Estate - Richmond, VA

Full-time - Mid Level

Richmond, VA

Real Estate

About the position

As a Property Manager at Coastal Ridge Real Estate, you will be responsible for overseeing the operations of a conventional property in the Richmond, VA area. Your primary goal will be to ensure that exceptional service is delivered to all residents while meeting the financial objectives of the property. This full-time, exempt position requires you to embody the Coastal culture and provide leadership to your team, ensuring they have the necessary tools and resources to succeed. You will report directly to the Regional Manager and play a crucial role in the overall management of the property. In this role, you will be tasked with ensuring that the community meets all financial and operational targets on a monthly, quarterly, and annual basis. This includes maximizing net operating income through effective cost control and revenue improvement strategies. You will oversee all aspects of leasing production, which involves managing leasing administration, marketing activities, and maintaining a thorough understanding of both the community and its competitors to optimize rental income and occupancy rates. Additionally, you will be responsible for overseeing rent collections, managing evictions, and ensuring compliance with landlord/resident laws. A significant part of your role will involve leading and holding accountable the office and maintenance teams, promoting a positive work environment, and providing training and mentorship to ensure adherence to company policies and procedures. You will also handle staffing duties, including hiring and terminations, while maintaining high standards of customer service, resident retention, and service request management. Regular reporting and communication with corporate management regarding operational and financial risks will also be part of your responsibilities, along with acting as the primary liaison between the corporate office and the property.

Responsibilities

• Ensure community meets all monthly, quarterly and annual financial and operational targets, including achieving the highest possible net operating income through effective cost control and revenue improvement programs.
• Oversee and participate in all aspects of leasing production, including leasing administration, marketing activities and maintaining product knowledge of community and competitors to maximize rental income and budgeted occupancy.
• Oversee and participate in all aspects of rent collections, file necessary evictions and ensure landlord/resident laws are followed.
• Oversee, assist and hold accountable all office and maintenance team members to ensure proper execution of individual responsibilities, while promoting a positive work environment.
• Train and mentor individual team members to ensure the understanding of approved policies, procedures and protocols to perform daily responsibilities.
• Perform difficult staffing duties including hiring, terminations, and corrective actions.
• Provide excellent customer service including managing resident retention, monitoring timeliness and quality of service requests and ensuring aesthetic standards are maintained to the highest level for all aspects of your community.
• Ensure completion, accuracy, and timelines of all regular and ad-hoc reporting requirements.
• Identify and communicate both operational and financial risks to corporate management and establish corrective action plans.
• Act as the primary point of contact between the corporate office and property, interacting with investors as necessary.

Requirements

• High school degree or equivalent required, bachelor's degree in Property Management, Business or related field preferred.
• Must have or be willing to obtain all licenses and/or certifications as required by State and Local jurisdictions.
• 3 - 7 years' progressive experience in a conventional housing property management role.
• At least one-year prior Property Manager experience preferred.
• Experience with Entrata, Onesite, Yieldstar or similar software systems preferred.
• Intermediate experience with Microsoft Excel, including experience creating formulas, sorting, filtering, etc.