Property Manager - Liberty Plaza

Millennia Housing Management - Medina, OH

Full-time - Mid Level

Medina, OH

Real Estate

About the position

The Affordable Housing Property Manager is a pivotal role within Millennia Housing Management, responsible for overseeing the effective management of properties under affordable housing programs. This position requires a comprehensive understanding of property management principles, particularly in relation to HUD Section 8 and Low-Income Housing Tax Credit (LIHTC) programs. The manager will be tasked with ensuring the overall performance of the property, which includes achieving financial targets, adhering to legal and compliance standards, maintaining resident satisfaction, and ensuring the health and maintenance of the buildings. Additionally, the role emphasizes employee engagement and development, fostering a collaborative and inclusive work environment. In this role, the Property Manager will implement training and development plans for employees, ensuring they have the necessary tools to succeed. A critical responsibility is the collection of rent, with a goal of achieving 100% collection each month while managing delinquencies effectively. The manager will also focus on maintaining and increasing occupancy rates, maximizing the rent potential of market-rate units, and managing the application waiting list. Resident selection and certification processes must be conducted accurately and timely, ensuring compliance with all required paperwork and financial eligibility criteria. The Property Manager will be responsible for controlling expenses in accordance with established budgets and ensuring that the property passes REAC and MOR inspections, maintaining the required housing and company quality standards. This includes conducting the initial lease process and annual re-certifications for HUD and Tax Credit compliance, as well as adhering to Section 8 and HUD regulations. The role also involves planning and executing community activities, handling tenant complaints and emergencies promptly, and providing excellent customer service. Regular unit inspections, including quarterly checks, are essential to ensure the property’s curb appeal and overall condition are maintained to the highest standards. The position requires a proactive approach to problem-solving and the ability to work independently or as part of a team. The Property Manager must demonstrate strong collaboration skills and the ability to build relationships across various levels of the organization, ensuring that all stakeholders are engaged and informed. The work environment is dynamic, requiring flexibility in working hours, including weekends and evenings, and involves travel to various properties as needed.

Responsibilities

• Foster an inclusive working environment.
• Promote growth by implementing training and development plans for employees.
• Ensure that employees have the necessary tools to be successful.
• Collect 100% of the rent every month and manage delinquencies as appropriate.
• Maintain and increase occupancy and maximize the rent potential of market-rate units.
• Maintain and process application waiting list.
• Conduct resident selection and certification to ensure all required paperwork, financial & program eligibility is completed accurately and timely.
• Control expenses according to established budgets.
• Pass REAC and MOR inspections, maintaining required housing and company quality standards.
• Conduct initial lease process with certification and annual re-certification for HUD and Tax Credit compliance.
• Ensure adherence to Section 8 and HUD regulations.
• Plan and execute activities throughout the year, including parties and events.
• Handle tenant complaints and emergencies promptly.
• Provide excellent customer service.
• Ensure work orders are created and processed promptly.
• Conduct unit inspections, including quarterly inspections.
• Ensure the property's curb appeal is impeccable.

Requirements

• Three years' experience with HUD Section 8 and LIHTC experience is a plus.
• Prior experience with REACS & MOR audits is preferred.
• Housing experience required, preferably in affordable housing with an emphasis on HUD and LIHTC.
• Excellent communication skills, both verbal and written, are critical.
• Must possess superior customer service, communication, and interpersonal abilities.
• Ability to analyze complex problems, propose workable solutions, and implement corrective actions in all situations.
• Able to influence effectively and gain support for new ideas and approaches across multiple stakeholders with varying agendas and shifting priorities.
• Solid understanding of budgeting and business operations.
• Superior analytical and problem-solving capabilities.
• A strong strategic and business mindset.
• Excellent organizational skills.

Nice-to-haves

• Experience in property management software.
• Knowledge of local housing regulations and compliance requirements.
• Bilingual abilities to communicate with a diverse resident population.

Benefits

• Competitive salary and performance bonuses.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company matching contributions.
• Paid time off and holidays.
• Professional development opportunities and training programs.