Property Manager (Multifamily)

Cushman & Wakefield - Bethesda, MD

Full-time - Mid Level

Bethesda, MD

Real Estate

About the position

As a Property Manager for Cushman & Wakefield, you will play a crucial role in maintaining our multifamily communities to a market-ready standard while ensuring a high level of service. Your primary responsibility will be to oversee all operations of the property, which includes maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits. You will be expected to provide superior customer service and communication to our residents and prospects, enhancing customer satisfaction and increasing renewals, revenue, reputation, and profitability. This includes completing lease and renewal paperwork to ensure compliance with company standards. In this fast-paced environment, you will track and evaluate advertising and client traffic, develop and mentor a high-performing team, and drive revenues through a thorough understanding of competition and the development of creative marketing programs. Leading by example, you will instill and model Cushman & Wakefield's mission to be the best national management company. You will supervise the day-to-day operations of the on-site team, ensuring that all policies and procedures are followed, and maintain effective staff through interviewing, hiring, and coaching as necessary. Additionally, you will manage the community budget and finances, working closely with leasing staff to meet leasing and marketing goals. Your role will also involve maintaining residents' files in accordance with company standards and ensuring a positive living environment through prompt conflict resolution and consistent follow-up. This position requires effective communication and customer service skills, as well as proficiency in Microsoft Office Suite and general office, bookkeeping, and sales skills. You will be responsible for determining leasing opportunities for staff and working on goal setting to improve performance. This job operates in a professional office environment and may require regular travel, making it essential to be adaptable and proactive in your approach to property management.

Responsibilities

• Oversee all operations including maintenance, capital improvements, lease administration, budgeting, forecasting, reporting, collections, evictions, vacancy anticipation, marketing, lease renewals, service contracts, expense control, and audits.
• Provide superior customer service and communication to residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability.
• Complete lease/renewal paperwork to ensure compliance with company standards.
• Track and evaluate advertising and client traffic.
• Develop, mentor, lead, and manage a high-performing team, including leasing, customer service, maintenance, and management personnel.
• Drive revenues through understanding competition and developing creative marketing programs.
• Instill, maintain, and model Cushman & Wakefield's mission to be the best national management company.
• Supervise day-to-day operations of the on-site team, ensuring compliance with policies and procedures.
• Maintain effective on-site staff through interviewing, hiring, and coaching as necessary.
• Maintain residents' files in accordance with company standards.
• Ensure a positive living environment for community residents through prompt conflict resolution and consistent follow-up.
• Manage and maintain all aspects of the community budget and finances.
• Work with leasing staff to ensure that leasing/marketing goals are being met.

Requirements

• Bachelor's Degree preferred.
• Real Estate License preferred.
• 3+ years of Property Management experience.
• 3+ years of Management experience.
• Effective communication and customer service skills.
• Computer literate, including Microsoft Office Suite and internet navigation skills.
• General office, bookkeeping, and sales skills with excellent oral and written communication skills.

Nice-to-haves

• Experience in a fast-paced property management environment.
• Strong leadership and team management skills.