Property Manager - NOVEL Ballantyne (Lease Up)

Rivergate Kw Management - Charlotte, NC

Full-time - Mid Level

Charlotte, NC

About the position

As a Property Manager at NOVEL Ballantyne, you will play a crucial role in overseeing the daily operations of the property, ensuring that it is managed efficiently and effectively. Your primary responsibility will be to generate revenue for the community while maintaining strong resident relations. This includes ensuring that the property is rented to its fullest capacity and that the community appearance is well-maintained. Regular inspections and tours of the community will be required to ensure that repairs are noted and completed in a timely manner. You will need to demonstrate a strong knowledge of building infrastructure and provide best-in-class customer service to residents and prospects alike. In addition to managing resident relations, you will be responsible for implementing marketing strategies to attract new residents, which may include competitive rental rates and promotions. You will oversee the leasing staff to ensure that their techniques are effective in closing deals and that all deposits, rental payments, and late charges are collected promptly. Addressing resident complaints and concerns in a timely manner will be essential to maintaining high levels of resident satisfaction. You will also be tasked with developing and implementing resident retention programs, such as community events and newsletters, to foster a sense of community among residents. Financial management is another key aspect of this role. You will prepare annual budgets and income projections, maintain accurate records of all community transactions, and ensure that all administrative paperwork is completed accurately and submitted on time. You will also monitor and analyze various metrics, such as traffic logs and conversion ratios, to provide up-to-date information when requested. As a Property Manager, you will have supervisory responsibilities, directly overseeing the leasing and maintenance staff. This includes hiring, training, and evaluating employees, as well as ensuring compliance with company policies and industry regulations. You will promote a positive work environment through effective leadership and support, addressing any performance issues as they arise. Overall, your role will be pivotal in ensuring the smooth operation of the property and the satisfaction of its residents.

Responsibilities

• Generate revenue for the community and handle resident relations.
• Ensure property is rented to fullest capacity.
• Maintain community appearance and ensure repairs are noted and completed on a timely basis.
• Conduct regular community inspections and tours.
• Demonstrate best-in-class customer service skills.
• Utilize marketing strategies to secure traffic, including competitive rental rates and promotions.
• Confirm that leasing staff techniques are effective in obtaining closure.
• Ensure timely collection of deposits, rental payments, and late charges.
• Address resident complaints, concerns, and requests promptly.
• Develop and implement resident retention programs, such as functions and newsletters.
• Enforce community and company policies consistently.
• Greet prospects and qualify them by covering all criteria.
• Tour community and target apartments, highlighting amenities and closing the sale.
• Process applications for approvals and type leases.
• Follow up with applicants regarding their status and secure new residents' signatures on paperwork.
• Orient new residents to the community and review rules and amenities.
• Monitor apartments up for renewal and send notices.
• Prepare annual budgets and income projections accurately and timely.
• Maintain accurate records of all community transactions and submit them on time.
• Collect and post rent when applicable.
• Plan for and utilize community resources economically, obtaining bids from vendors.
• Ensure all administrative paperwork is accurate and submitted timely.
• Monitor and analyze traffic logs, conversion ratios, and marketing data.
• Ensure distribution of all company or community-issued notices.
• Direct and monitor maintenance and construction activities for quality and expediency.
• Ensure proper response to community emergencies within company guidelines.
• Process A/P invoices and handle petty cash.
• Hire, orient, and train new personnel effectively.
• Complete weekly/daily office staff schedules and assignments.
• Monitor progress of work assignments and deal with performance problems.
• Promote harmony and quality job performance among staff.

Requirements

• Bachelor's degree from a four-year college or university.
• 3 to 4 years of related experience and/or training.
• Knowledge of accounting software (RealPage/OneSite) and contact management systems.
• Familiarity with human resource systems, internet software, payroll systems, project management software, spreadsheet software, and word processing software.

Nice-to-haves

• Experience in property management or real estate.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Proficiency in marketing and sales techniques.

Benefits

• Health insurance coverage.
• Paid time off and holidays.
• 401k retirement savings plan.
• Professional development opportunities.