Mills Properties - Weldon Spring, MO
posted 4 months ago
Mills Properties is seeking an experienced property manager who embodies a people-centric mindset to lead our property operations. The successful candidate will be responsible for nurturing, attracting, developing, and retaining a high-performing team through effective training, mentorship, and accountability. This role is pivotal in ensuring that our associates excel and leave work every day with a sense of pride and accomplishment. The property manager will develop and coach their team to achieve established goals while building lasting relationships with residents to anticipate their needs and exceed their expectations, thereby creating exceptional experiences. In this role, you will direct and oversee all aspects of the property's operations, including processes, supervision, and coaching of associates. You will exhibit “servant-first” leadership by prioritizing the needs of your team, providing training and feedback to enhance individual and overall performance, and ensuring that all necessary resources are available to meet key performance indicators (KPIs), improve service quality, and exceed resident expectations. Regular performance reviews will be conducted to communicate expectations and hold associates accountable through training, mentoring, performance improvement plans, and corrective action when necessary. Financial acumen is crucial as you will manage a multi-million-dollar budget, ensuring the preservation and profitability of the property. You will partner with the marketing team to implement creative marketing and social media strategies to increase qualified property traffic and improve closing ratios. Additionally, you will produce daily and weekly reports, send resident communications, and coordinate resident functions. Participation in property inspections with lenders, investors, and senior leadership will be required, along with resolving any issues that arise. Supporting the maintenance team is also a key responsibility, which includes inspecting grounds for curb appeal, property safety, and cleanliness. You will maintain positive communications with residents, providing excellent service through timely responses to their needs and concerns. A thorough knowledge of the property, other Mills properties, and the local market and competitors is essential. Collaboration with the Construction/CapEx team regarding new development and property rehabilitation will also be part of your duties. Adherence to Mills policies and procedures, as well as laws pertaining to Fair Housing and the Americans with Disabilities Act, is expected. Embracing Mills values and applying them to all areas of responsibility is fundamental to this role.