Property Manager

$45,760 - $49,920/Yr

Unclassified - Rochester, NY

Full-time - Mid Level

Rochester, NY

About the position

The Property Manager at Providence Housing Development Corporation is responsible for overseeing the daily operations of an on-site rental property management office. This role includes supervising both administrative and maintenance staff, ensuring that workflow is monitored effectively. The Property Manager will approve timesheets and conduct annual performance reviews for staff members, ensuring that all team members are meeting their responsibilities and contributing to the overall success of the property management office. In addition to staff management, the Property Manager will be tasked with interviewing prospective tenants, completing housing applications, and collecting necessary eligibility information and documentation. Clear communication with applicants and tenants regarding property guidelines, eligibility requirements, lease restrictions, and applicable rules and regulations is essential. The role also involves conducting recertifications of housing eligibility for current tenants and verifying the accuracy of information provided by tenants or prospective tenants in accordance with regulatory requirements. The Property Manager will compute income and expenses to determine rental charges for applicants and tenants, inspect rental units to assess housekeeping habits, and identify any repair and maintenance needs. Addressing tenant complaints, managing relationships, and ensuring tenant satisfaction are critical components of this position. The Property Manager will also prepare work orders for repairs, collect rents, and maintain accurate financial documentation. This role requires a proactive approach to tenant relations, including the potential recommendation of eviction when necessary, and ensuring compliance with all relevant policies and regulations, including fair housing laws. The Property Manager will also be responsible for preparing reports for the Regional Property Manager and ensuring that all marketing materials are accurate and effective. Mentoring and training new staff members is also a key responsibility, along with performing other related duties as determined by the Regional Property Manager. The position demands a high level of organization, interpersonal skills, and the ability to maintain compliance with various housing regulations.

Responsibilities

• Supervise administrative and maintenance staff and monitor workflow.
• Interview prospective tenants to complete housing applications and collect eligibility information and documentation.
• Effectively communicate to applicants and tenants the property and/or program guidelines, eligibility requirements and lease restrictions, and the rules and regulations applicable to the property and/or program.
• Conduct recertification of housing eligibility for current tenants.
• Verify accuracy of information provided by tenants or prospective tenants in accordance with regulatory requirements.
• Recommend eligibility and suitability of tenants and prospective tenants for residency.
• Compute income and expenses to determine applicants' and tenants' rental charges according to one or more applicable funding agency regulations.
• Inspect rental units to assess housekeeping habits of tenants and identify repair and maintenance needs, status of safety equipment and need for any corrections and tenant notification.
• Manage tenant complaints such as poor housekeeping habits, insect infestations, landlord/neighbor relations, noise, etc.; prepare and deliver oral and written lease enforcement notices when necessary.
• Observe and address needs of tenants as they age in place.
• Refer tenants to appropriate social service agencies, when necessary.
• Recommend eviction of tenants when necessary and prepare initial eviction documents.
• Prepare work orders for required repairs and maintenance.
• Collect rents and other tenant charges, make deposits and prepare appropriate documentation.
• Write letters, memos, reports, and complete a variety of forms and ledgers on computer.
• Keep Regional Property Manager/Director of Asset Management informed of activities and property status.
• Ensure rents are collected according to the lease agreement.
• Prepare late and 3-day notices in accordance with company policy. Execute eviction process for tenant's delinquent with their rent.
• Process accounts payable in accordance with company procedures.
• Assist with the annual property budget preparation and monitor financial performance on a monthly basis.
• Keep apprised of all rules, regulations, statutes, laws, required to maintain a low-income housing property.
• Compile reports on a monthly, quarterly, semi-annual and/or annual basis, as required by PHDC and funders.
• Participate in appropriate neighborhood associations.
• Ensure compliance with all policies, procedures, and regulations, including fair housing regulations.
• Ensure safety of building, employee(s) and tenants.
• Provide positive marketing efforts for PHDC and property, including preparation and distribution of monthly tenant newsletters.
• Ensure accuracy of all marketing materials.
• Responsible to ensure all information in systems is accurate and complete.
• Mentor/train new staff.
• Perform other related duties as determined by the Regional Property Manager.

Requirements

• High School Graduate
• 3 years of prior experience with affordable housing programs desired
• Good interpersonal skills
• Good written and oral communication skills
• Methodical, dependable, organized, honest and courteous
• Good reading comprehension and writing skills
• Computer ability
• Certified credit compliance professional or willingness to attend training to obtain certification
• Clean police record
• Drug free, substance free, lifestyle
• Possession of a valid NYS driver's license and driving record acceptable to agency, along with reliable and insured transportation is required.

Nice-to-haves

• Experience in affordable housing programs
• Experience in property management
• Knowledge of fair housing regulations
• Ability to work flexible hours

Benefits

• 401(k) matching
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health savings account
• Life insurance
• Parental leave
• Professional development assistance
• Tuition reimbursement