Property Manager

$75,000 - $75,000/Yr

Avenue5 Residential - Federal Way, WA

Full-time - Mid Level

Federal Way, WA

Real Estate

About the position

The Property Manager is responsible for overseeing the overall operations of a property, ensuring efficient management, maintaining supplier contracts, handling lease administration, and providing monthly reports. The role focuses on creating a positive experience for residents, associates, and clients while managing day-to-day operations, resident satisfaction, and retention.

Responsibilities

• Manage the day-to-day operations of the property including resident satisfaction and retention.
• Oversee full resident lifecycle activities such as lease administration, rent collection, and delinquency management.
• Handle property P&L and marketing in accordance with company standards.
• Meet client expectations and provide excellent customer service.
• Recruit, interview, and provide corrective feedback to associates.
• Lead and communicate a shared vision with associates, providing coaching and development.
• Execute the strategic marketing plan to attract and retain residents.
• Respond to resident complaints and serve as a liaison to residents and the corporate office.
• Maintain professional and technical knowledge through workshops and publications.
• Organize and implement site natural disaster and emergency evacuation plans.
• Manage property and associate safety records, property loss claims, and risk management initiatives.

Requirements

• High school diploma is required; Bachelor's degree preferred.
• Two to three years of experience in property management is required.
• One to two years of direct management experience is required.
• Knowledge of resident rental lifecycle activities is required.
• Real estate license is preferred or may be required in some locations.
• Knowledge of Salesforce.com is preferred.
• Prior experience in Yardi Voyager or another equivalent system is preferred.
• Very strong organizational and time-management skills are required.
• Strong interpersonal skills to effectively communicate with all levels of management are necessary.
• Intermediate level knowledge of Microsoft Office Suite is required.
• Sensitivity to confidential matters is required.
• Ability to work independently and prioritize effectively in a fast-paced environment is necessary.
• Ability to relay technical concerns with adequate detail is required.
• Capability to read, write, comprehend, and converse in English is necessary.
• Ability to use general office equipment is required.
• Excellent customer service and interpersonal skills are necessary.
• Ability to cope with and defuse situations involving angry or difficult people is required.
• Must maintain a valid driver's license, clean driving record, and current auto insurance.

Nice-to-haves

• Experience with Yardi Voyager or similar property management software.
• Knowledge of advanced property management techniques.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid holidays
• Tuition reimbursement
• Vision insurance