CubeSmart - Doraville, GA

posted 4 months ago

Full-time
Doraville, GA
Real Estate

About the position

At CubeSmart, our culture makes the difference. When we say it's what's inside that counts, we are saying 'you count'. As a Property Manager at CubeSmart Self Storage, you will play a crucial role in managing and maintaining the property while providing exceptional customer service. This position requires a blend of customer service skills and property maintenance responsibilities. You will be responsible for developing customer relationships by identifying self-storage needs and providing appropriate solutions, ensuring that every interaction delivers a WOW! or 5 Star service. Your role will involve face-to-face interactions with customers, meeting monthly sales goals, and performing lock checks while showing units to potential customers. In addition to customer service, you will manage the leasing process, accept payments using our Point-of-Sale System (POS), and complete daily bank deposits. You will also be responsible for making courtesy calls to customers regarding late payments and managing invoice reviews and approvals within our database. Your duties will include processing invoices, managing reports, and overseeing the legal process of auctions. You will also be tasked with maintaining the store's expense budget while ensuring that store supplies and retail inventory are adequately managed. On the property maintenance side, you will be required to perform daily walks of the property, clean units, and ensure that the facility meets company guidelines. This includes mopping, sweeping, changing light bulbs, and keeping the storage facility clean and safe. You will need to ensure that restrooms, landscaping, parking, and other areas are well-maintained. This role is perfect for someone who enjoys working both independently and as part of a team, and who is passionate about providing excellent service and maintaining a high standard of property management.

Responsibilities

  • Develop customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a WOW! or 5 Star service.
  • Interact face to face with customers, providing excellent service and building rapport.
  • Meet monthly sales goals and metrics.
  • Walk the property to perform lock checks and show units to customers.
  • Work both independently and on a team renting self-storage spaces, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.
  • Manage the invoice review and approval responsibilities within the database.
  • Process invoices, manage reports and the legal process of auctions.
  • Oversee the store's expense budget while maintaining store supplies and retail inventory.
  • Perform daily walks of the property, cleaning the units and the property, and opening and closing storage doors (up to 50 lbs).
  • Maintain the facility which includes mopping, sweeping, changing light bulbs, cleaning out storage units, and similar light activities.
  • Keep a clean and safe storage facility to ensure condition meets company guidelines (i.e., clean restrooms, landscaping, parking, and paving, fence, walls, doors).

Requirements

  • A positive and outgoing personality with a passion for helping people.
  • Experience in delivering high quality customer service to a diverse customer market.
  • Basic computer skills.
  • Valid driver's license and insurance with access to reliable transportation used during the workday.

Benefits

  • Weekly Pay - Putting money in your pocket more often
  • Excellent Schedule - Most shifts end at 6:00 p.m. and Sundays off
  • Competitive Hourly Pay & Bonus
  • Paid Time Off - Vacation, Sick, & Holidays
  • Generous Health Benefits
  • 401k Retirement Plan with Company Match
  • Tuition Reimbursement
  • Self-Storage Discounts
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