Property Manager

$100,000 - $115,000/Yr

Gates Hudson - Virginia Beach, VA

Full-time - Mid Level

Virginia Beach, VA

Real Estate

About the position

The Property Manager is accountable for all property operations, ensuring effective management and coordination of personnel, activities, and resources to achieve property objectives set by the Regional Manager and the Property Owner. The primary goals include maximizing occupancy levels and property values. The Property Manager will also be responsible for training the Assistant Property Manager to take over all duties in the event of their absence. This role requires adherence to established policies and procedures, as well as compliance with all relevant laws, including Federal, State, and County Fair Housing Laws and the Americans with Disabilities Act. In terms of financial responsibilities, the Property Manager assists in preparing the annual budget and is responsible for adhering to budget guidelines throughout the year. This includes controlling routine expenditures, processing invoices, and maintaining a petty cash account. The Property Manager must also implement strict rental payment policies and actively pursue delinquent accounts through various means. On the personnel side, the Property Manager, with the Regional Manager's approval, is responsible for hiring and terminating on-site staff, training and supervising them to achieve operational goals, conducting performance reviews, and ensuring ongoing training for office staff. Administrative duties include investigating resident complaints, maintaining applicant qualification processes, ensuring lease accuracy, and managing office files in compliance with company policies. The Property Manager also has leasing duties, which involve completing lease applications, notifying prospects, and maintaining accurate records. They are responsible for accounts receivable duties, including collecting and posting payments, managing delinquent accounts, and ensuring compliance with lease and state regulations. Marketing responsibilities include showing the property to prospective residents and promoting referral programs. Additionally, the Property Manager must maintain positive resident relations, conduct inspections, and oversee property maintenance and safety measures.

Responsibilities

• Conduct all business in accordance with established policies and procedures, and all relevant laws.
• Assist in the preparation of the annual budget and ensure adherence to budget guidelines.
• Process, approve, and submit all invoices to the Corporate Office for payment weekly.
• Maintain and reconcile the petty cash account.
• Implement strict rental payment policies and pursue delinquent accounts.
• Hire and terminate on-site staff with Regional Manager's approval.
• Train, motivate, and supervise all on-site staff to achieve operational goals.
• Conduct new employee indoctrination and annual performance reviews.
• Investigate and respond to all written resident complaints.
• Maintain control of the applicant qualification process and approve or disapprove applications.
• Ensure lease accuracy and compliance with established policies and procedures.
• Communicate with vendors/contractors regarding work scheduling and billings.
• Prepare rent increase Group Edit List for Regional Manager's approval.
• Attend scheduled corporate management meetings and conduct on-site staff meetings.
• Complete all lease applications and verifications, and notify prospects of results.
• Collect, verify, and post resident payments to the automated Accounts Receivable Module.
• Deposit all monies in the bank daily and manage delinquent accounts.
• Welcome and show property to prospective new residents and handle incoming calls.
• Maintain positive customer service attitude and promote goodwill among residents and coworkers.
• Physically walk and inspect the property regularly and coordinate maintenance activities.

Requirements

• High School degree or equivalent certification required.
• 2-5 years experience as a Property Manager.
• Knowledge of landlord/tenant, ADA, and fair housing law.
• Ability to work independently and as part of a team.
• Strong leadership skills to develop and mentor a team.
• Excellent organizational skills to coordinate work efficiently and set priorities.
• Strong background in customer service.
• Excellent written and verbal communication skills.