Property Manager

American Tower - Woburn, MA

Full-time - Senior

Woburn, MA

Heavy and Civil Engineering Construction

About the position

The Property Manager will oversee a portfolio of assets within American Tower's U.S. Tower division, focusing on maximizing the value of the real estate portfolio and ensuring smooth operations of properties. This role involves cross-functional collaboration with various departments and direct engagement with property owners, requiring strong project management and customer service skills. As a senior member of the team, the Property Manager will also mentor Associate Property Managers and handle complex property management issues.

Responsibilities

• Serve as the primary contact and project manager for all site-related activities in your portfolio of assets.
• Partner with internal teams to ensure the best results and resolutions are delivered efficiently.
• Provide high-quality customer service when handling inquiries, following them through to resolution.
• Review, research, analyze, and resolve complex inquiries from property owners.
• Manage all property needs generated by internal stakeholders, including landlord consents and property redevelopment.
• Collaborate with internal teams to maximize the Company's financial interest and improve relations with property owners.
• Maintain detailed tracking of cases via Salesforce, capturing all relevant property data.
• Develop long-term, mutually beneficial relationships with property owners and/or their designees.
• Assist in developing processes and training materials; deliver training to new team members.
• Engage and/or lead cross-functional projects designed to increase efficiencies and improve team effectiveness.

Requirements

• Bachelor's degree or equivalent work experience required.
• 5+ years of direct property management experience required.
• Proven track record of delivering exemplary customer service and managing projects required.
• Strong organization, planning, and project management skills; ability to prioritize tasks effectively.
• Strong written and oral communication skills, including the ability to present ideas clearly.
• Ability to work with different functional groups and levels of employees effectively.

Nice-to-haves

• Telecommunications industry experience preferred.
• Experience interpreting legal documents, including real estate leases and contracts, preferred.

Benefits

• Competitive salary range of $96.5K - $122K per year.
• Opportunities for career growth and development within a global company.
• Comprehensive health benefits and retirement plans.