About the position
The Client Services Specialist at GC Realty & Development is a key client-facing role responsible for ensuring a seamless and remarkable experience for property owners. You'll be the go-to expert for our clients, managing everything from onboarding new owners and reviewing financials to facilitating approvals and coordinating with internal teams-all while delivering The GC Realty Experience at every step. This role requires a proactive and responsive approach to client communication, ensuring every interaction is handled with diligence, professionalism, and a problem-solving mindset. You will navigate negotiations, property management best practices, and financial discussions while maintaining strong relationships with our owners. We need someone who stays composed under pressure, takes ownership of challenges, and makes confident, data-driven decisions. If you're the kind of person who thrives on solving problems before they happen, who owns their work, and who GSDs every single day, this is the perfect opportunity for you!
Responsibilities
- Deliver the GC Realty Experience - Be the face of client service, ensuring owners receive the right solutions the first time.
- Own all client interactions via phone, email, and text, responding within 2 hours and striving for first-call resolution.
- Follow our monthly communication calendar, keeping owners informed on inspections, tenant delinquency, and other key updates.
- Review property financials, analyze Return on Investment (ROI), and manage client concessions up to $250.
- Ensure a seamless start for property owners, setting expectations and building trust from day one.
- Assist owners with payment strategies while maintaining strong, transparent relationships.
- Manage work order approvals and turnovers, aligning property needs with owner expectations.
- Work closely with the leasing team, ensuring timely updates and strategizing on long-standing vacancies.
- Facilitate renewal discussions, balancing client and resident interests.
- Other Duties as Assigned - Because teamwork makes the dream work!
Requirements
- 2+ years of experience in property management, real estate, or a client-facing role
- A passion for customer service and problem-solving
- Strong communication skills - ability to listen, respond, and build relationships
- Ability to analyze financial data and make informed recommendations
- Proactive mindset - you don't wait for problems, you solve them before they happen
- Ability to work in-office in Roselle, IL, Monday - Friday, 8 AM - 4 PM
- A Get Stuff Done (GSD) mentality - ownership, accountability, and hustle!
Benefits
- Salary: $55k - $65k based on experience
- Annual Performance Bonus: Up to 10% of wages (Effective 2025 calendar year)
- Benefits: Medical, Dental, Vision + Optional Life, AD&D, Disability, Critical Illness, Accident & Healthcare FSA
- 401K Plan - because we want you to invest in your future
- Better Book Club: Up to $500 per year to get paid for reading and growing!
- Paid Birthday Off - Celebrate YOU!
- Paid Time Off: 10 Days (Accrued)
- Paid Holidays: 7 Days
A Smarter and Faster Way to Build Your Resume