Property Manager

Campus Apartments - Washington, DC

Full-time - Mid Level

Washington, DC

Real Estate

About the position

The Property Manager at Campus Apartments is responsible for overseeing all operational phases of the property, ensuring asset preservation and customer satisfaction. This role requires a live-on requirement, where the manager will live on-site to effectively manage the property and its residents. The position emphasizes customer service, team building, and compliance with laws and company policies, while also promoting a positive living environment for college students.

Responsibilities

• Live on site and manage all actions that involve or influence the property.
• Coordinate and oversee building maintenance and repairs.
• Control and report on the operational budget.
• Conduct regular building inspections and prepare reports.
• Respond to requests by building tenants and resolve any issues and problems.
• Prepare weekly/monthly operation/facilities reports.
• Oversee/manage the administrative activity of office staff.
• Provide first-class customer service to residents and ensure a clean, safe, and well-maintained property.
• Promote harmonious relations among residents, staff, personnel, and surrounding communities.
• Build a team of highly motivated, skilled, and productive individuals.
• Select, train, motivate, coach, and counsel on-site personnel.
• Complete annual employee performance evaluations for immediate staff.
• Provide leadership and feedback to partners for resident/community directors and student resident/community advisors.
• Establish effective working relationships with safety and health officials.
• Manage the property's public relations through positive communication and interaction with residents, parents, college/university officials, and the local community.
• Exercise effective risk management; identify and correct potential liability issues.
• Embrace company goals/vision relative to resident satisfaction and retention.
• Know and adhere to all federal, state, and local laws, as well as company policies and procedures.
• Support student residence life staff.
• Investigate resident disturbances, violations, and/or complaints; resolve problems in accordance with established regulations.
• Manage resident issues involving needs for mediation and adjudication.
• Manage resident unit transfers as needed.
• Promote an enthusiasm for diversity among residents and staff.

Requirements

• Bachelor's degree plus prior supervisory experience or three plus years of supervisory experience in property or housing management.
• Accredited Residential Manager or Certified Apartment Preferred Manager certification is preferred.
• First Aid/CPR certification or willingness to obtain.
• Real Estate license is desirable.
• Valid driver's license and current automobile insurance is required.
• Ability to operate office equipment such as fax machine, copier, and personal computer.
• Proficient in Microsoft Word, Excel, and Outlook.
• Knowledge of Entrata is desirable.
• Excellent customer service skills and ability to communicate effectively with owners, residents, and on-site associates.

Nice-to-haves

• Accredited Residential Manager certification.
• Certified Apartment Preferred Manager certification.
• Knowledge of Entrata software.

Benefits

• Growth opportunities
• Diversity and stability
• Job training
• Fun-loving work environment