Property Manager

University City Housing Company - Bryn Mawr, PA

Full-time - Mid Level

Bryn Mawr, PA

Real Estate

About the position

The Property Manager at University City Housing (UCH) is responsible for overseeing the day-to-day operations of a commercial and residential building in Bryn Mawr, PA. This role requires a detail-oriented and customer-focused individual who can thrive in a fast-paced environment. The Property Manager will lead an onsite team, ensure tenant satisfaction, maintain the physical integrity of the property, and manage financial performance while fostering strong relationships with residents and vendors.

Responsibilities

• Manage the day-to-day operations of the property while leading an onsite team.
• Coach the onsite team to achieve leasing, marketing, and operational targets while focusing on occupancy and retention objectives.
• Lead and inspire the maintenance team by providing guidance to ensure top-quality work and peak operational efficiency.
• Physically walk and inspect properties on a regular basis.
• Maintain an annual preventive maintenance program to sustain property systems and reduce maintenance time and costs.
• Supervise property's snow and ice removal program according to company procedures.
• Oversee the financial success of the property through collections, invoice processing, inventory management, reduced vacancy and operating expense control.
• Cultivate and maintain strong resident and commercial tenant relationships through regular communication, ongoing outreach events, and effective problem-solving.
• Establish effective relationships with vendors and partners to maximize quality of service to residents.
• Monitor and strategically evaluate current market trends with a focus on competitor performance and pricing.
• Implement and follow company policy and procedures, including record-keeping and management of appropriate information in the property management software system.
• Oversee employee payroll processes to ensure accurate and timely processing.
• Conduct regular employee performance reviews to provide feedback, set goals, and support professional growth.
• Oversee property's capital improvement plans, including managing timelines, vendor performance management, and final project close-out.

Requirements

• Prior Property Management experience preferred
• Prior management experience preferred including training, supervising, hiring and terminating staff
• Bachelor's Degree from an accredited college or university preferred
• Valid Driver's License and vehicle
• Excellent communication skills
• Working knowledge of Fair Housing laws
• Leasing and sales experience
• Certified Apartment Manager (CAM) preferred
• Multi-Family industry experience preferred
• Technically proficient in MS Outlook, Word, Excel and other computer/software systems
• Maintain availability for emergencies, on-call duties, resident functions, weekend touring as needed

Nice-to-haves

• Certified Apartment Manager (CAM) preferred
• Multi-Family industry experience preferred

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Paid time off
• 401(k) 4% Match
• Employee assistance program
• Vision insurance
• 401(k) matching
• Life insurance
• Referral program