Property Manager

$70,000 - $80,000/Yr

Pennrose - Providence, RI

Full-time - Mid Level

Providence, RI

Heavy and Civil Engineering Construction

About the position

The Property Manager (PM) at Pennrose will be responsible for comprehensive management of assigned apartment developments, ensuring that all operational and financial goals are met. This role encompasses a wide range of responsibilities, including supervising a site team that consists of administrative, supportive services, and maintenance personnel. The PM may also take on administrative tasks and supportive service roles as needed, ensuring that the property operates smoothly and efficiently. A key focus for the PM will be to achieve full occupancy and optimize rental income in accordance with program requirements and market conditions. This involves diligent management of rent collections, evictions, and marketing efforts to maintain high standards and curb appeal. The PM will also be responsible for ensuring compliance with all relevant regulations and maintaining a safe work environment for both staff and residents. In addition to operational responsibilities, the PM will provide exceptional customer service to residents, fostering long-term retention and satisfaction. The PM will also play a crucial role in the professional development of their team, utilizing resources such as the Pennrose Academy to enhance their own skills and those of their staff. Reporting directly to a Regional Property Manager, the PM will be a vital part of the property management team, ensuring that all aspects of the property are managed effectively and efficiently.

Responsibilities

• Effectively manage rent increases, rent collections and the eviction process
• Consistently market the property to high standards, optimize curb appeal and successfully convert applicant traffic / waitlists to successful residency while meeting all Fair Housing requirements
• Understand all aspects of the affordable housing / market rate program features of the assigned property - optimize the financial and operational performance of the property within this construct
• Proactively manage housing partner subsidy programs /relationships
• Manage accounts receivable, accounts payable and cash to meet all obligations timely
• Monitor utility consumption and related expense - optimize the use of NWP system and responses
• Inspect the property daily - attend to maintenance needs and conditions being mindful of safety
• Provide meaningful input to the capital planning process, budget process and examine expenditures for cost savings and efficiencies - share best practices with colleagues
• Ensure team members are on-boarded effectively, trained, motivated and equipped to be successful stewards of the properties
• Work orders, preventive maintenance, apartment turns and the leasing of vacant apartment units-- all to be done within company policy timeframes
• Process re-certifications, build / manage credible waiting lists for each unit type - anticipate issues impacting occupancy and financial performance - meet deadlines - work proactively
• Own all aspects related to your apartment development
• Teach staff about customer service, professionalism, safe work practices, effective property inspections, vendor management and the optimum use of technology / Mobile Maintenance/Yardi and Fair Housing and Risk Management initiatives
• Ensure property is prepared to excel at all property inspections, including agency and REAC without the need for surges in staff and spending, i.e. have property inspection ready at all times
• Complete those insurance administration tasks necessary to successfully conclude insurance claims
• Serve as a role model, mentor, coach and trusted resource to field staff and residents
• Ensure that Supportive Services program is successful and meets obligations
• Support the Pennrose Academy efforts to heighten the technical expertise of staff

Requirements

• Proven experience in property management or a related field
• Strong understanding of financial management and budgeting
• Excellent customer service skills and ability to build relationships with residents
• Knowledge of Fair Housing regulations and compliance
• Ability to lead and motivate a team effectively
• Strong organizational and time management skills
• Proficient in property management software, such as Yardi or similar systems
• Ability to handle multiple tasks and prioritize effectively

Nice-to-haves

• Experience with affordable housing programs
• Familiarity with maintenance and repair processes
• Previous experience in a supervisory role
• Strong communication and interpersonal skills

Benefits

• Competitive salary range of $70,000 - $80,000/year based on experience
• Opportunities for professional development through Pennrose Academy
• Supportive work environment with a focus on team development