Property Manager
Storage Rentals Of America - Pewaukee, WI
posted 4 months ago
About the position
Storage Rentals of America is seeking a dedicated Property Manager to join our dynamic team. In this role, you will be at the forefront of our mission to provide affordable, clean, and secure self-storage solutions across the country. As a Property Manager, you will not only manage the daily operations of our self-storage facilities but also engage directly with customers, ensuring they receive exceptional service. This position is ideal for individuals who thrive in a hands-on environment and enjoy interacting with people. You will have the opportunity to work independently while also being part of a supportive team that values collaboration and innovation. Your responsibilities will include driving sales growth by helping customers understand our products and services, following up with potential clients, and executing lease agreements. Customer service is a key component of this role, as you will address inquiries, resolve complaints, and maintain clear communication with other departments. Additionally, you will oversee property maintenance and cleanliness, ensuring that both the storage units and the surrounding areas are well-kept. This includes cleaning units, maintaining the property, and performing regular inspections to ensure everything is functioning properly. We pride ourselves on offering a work-life balance that allows you to be home for dinner every night. Our company culture emphasizes inclusivity and personal growth, providing you with learning and development opportunities to help you excel in your career. If you are looking for a fulfilling job that combines customer interaction, physical activity, and independence, this could be the perfect fit for you.
Responsibilities
- Drive sales growth by helping customers understand products and services.
- Follow up with potential customers who are undecided.
- Explain lease agreements and execute them when customers are ready to proceed.
- Provide excellent customer service by answering questions and addressing complaints.
- Communicate with tenants regarding past due accounts and payment reminders.
- Maintain clear communication with other departments as they are also considered customers.
- Ensure a clean and welcoming environment by cleaning storage units and the property.
- Perform regular inspections of the property to ensure everything is functioning properly.
- Handle cash deposits at the bank for customers who pay in cash.
- Complete necessary paperwork such as auction files, tenant letters, and reports.
Requirements
- Valid driver's license and reliable transportation are required.
- A year of experience in the storage rental industry is preferred, but customer service management experience is also acceptable.
- Availability for business hours from Monday to Saturday, including weekends and holidays as needed.
- Proficiency in Microsoft Office is necessary for daily tasks.
- Ability to work independently or in a small team setting.
- Physical ability to lift up to 50 lbs and perform tasks that require pushing, pulling, bending, and walking the property.
Nice-to-haves
- Experience in customer service management outside of the storage rental industry.
- Basic knowledge of property maintenance and cleaning procedures.
Benefits
- 401(k) with a substantial employer match and 100% immediate vesting
- 100% paid medical options for employee-only coverage
- Dental and vision plans
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Paid maternity and parental leave
- Generous Paid Time Off (PTO) that increases with years of service
- Employer-paid life insurance and long-term disability coverage
- Storage discounts for employees
- Access to voluntary benefits for personalized coverage
- Learning and development opportunities to maximize potential
