Property Manager

Hhdc Clinic - Grand Rapids, MI

Full-time - Mid Level

Grand Rapids, MI

About the position

The Property Manager at HHDC is responsible for the overall operation of the property under the direction of the Property Supervisor. This role involves the day-to-day implementation of policies, procedures, and programs to ensure a well-managed and well-maintained building. The Property Manager must develop a supportive environment for all residents while ensuring sound fiscal management, maintaining acceptable occupancy levels, and overseeing the cleanliness and maintenance of the building and grounds. This position requires effective management of onsite staff and interaction with vendors, necessitating strong leadership skills to foster a cooperative team environment among staff, residents, and visitors. Key responsibilities include maintaining the physical asset of the property by working closely with the Maintenance Supervisor to monitor and schedule maintenance work, ensuring timely completion of repairs, and conducting follow-up inspections to gauge resident satisfaction. The Property Manager is also responsible for overseeing safety and security measures, including key control and emergency procedures, and ensuring compliance with all safety regulations. In terms of marketing and leasing, the Property Manager must maintain full occupancy by implementing compliance with regulatory agency policies and managing the tenant selection process. This includes preparing necessary reports, monitoring lease renewals, and conducting market surveys to stay informed about neighborhood conditions. The role also involves fostering resident and community relations by participating in activities that enhance the public image of the property and promoting harmonious relations among residents and staff. Financial reporting and control are critical aspects of the role, requiring the Property Manager to implement rent collection programs, maintain financial records, assist in budget preparation, and ensure timely submission of reports to regulatory agencies. Administrative duties include supervising the maintenance of property files, monitoring lease compliance, and overseeing service contracts. Finally, the Property Manager is responsible for staff management, which includes hiring, training, evaluating, and supervising on-site staff to achieve operational goals. This role requires a commitment to ethical and responsible management practices, ensuring that all staff are treated fairly and consistently while fostering a positive work environment.

Responsibilities

• Oversee the overall operation of the property under the direction of the Property Supervisor.
• Implement policies, procedures, and programs to ensure a well-managed and well-maintained building.
• Develop a supportive environment for all residents and ensure sound fiscal management.
• Maintain acceptable occupancy levels and oversee the cleanliness and maintenance of the building and grounds.
• Manage onsite staff and their duties, ensuring effective teamwork and cooperation.
• Monitor and schedule maintenance work with the Maintenance Supervisor, ensuring timely completion of repairs.
• Conduct follow-up inspections of maintenance work and assess resident satisfaction.
• Oversee safety and security measures, including key control and emergency procedures.
• Maintain full occupancy by implementing compliance with regulatory agency policies and managing tenant selection processes.
• Prepare and submit required reports on time, ensuring accuracy and compliance with regulations.
• Promote harmonious relations among residents, staff, and the larger community.
• Implement rent collection programs and maintain financial records in accordance with fiscal policies.
• Supervise the maintenance of property files and records, ensuring compliance with standards.
• Hire, train, evaluate, and supervise on-site staff to achieve operational goals.

Requirements

• High school diploma or GED required; college degree in Urban Planning, Business, or related field preferred.
• 6+ years of property management experience in a not-for-profit and/or real estate development, construction, or property management company required.
• Experience managing affordable housing Section 8 and Low-Income Housing Tax Credits (LIHTC).
• Must have or be able to obtain within 6 months an AMP Leasing Certificate if required by the state.
• Must have/obtain HUD Certifications and/or Tax Credit as required by affordable housing program of property.
• Must have/obtain IREM Accredited Residential Manager (ARM) designation.
• Excellent customer service skills with the ability to interact with a diverse group of personalities.
• Computer literacy required, including working knowledge of MS Office Suite and property management software/systems preferred.
• Basic math skills, strong attention to detail, and high organizational skills are required.
• Demonstrated strong time management and supervisory skills.
• Excellent oral and written communication skills.
• Excellent interpersonal communication skills, including the ability to inspire, motivate, and lead staff.
• Valid driver's license, vehicle, insurance, and safe driving record.

Nice-to-haves

• Bilingual in Spanish and English may be required depending on resident demographic needs.