Property Operations Coordinator

$52,000 - $52,000/Yr

Unclassified - San Diego, CA

Part-time - Entry Level

San Diego, CA

About the position

As the Property Operations Coordinator for West Coast Homestays, you will play a crucial role in overseeing the operation, maintenance, and guest experience across multiple vacation rental properties. This position requires a proactive approach to ensure that all properties meet the high standards of cleanliness, safety, and quality that West Coast Homestays is known for. You will be responsible for conducting thorough property inspections, managing inventory levels, and ensuring that all maintenance issues are addressed promptly and effectively. Your success in this role will be measured by the satisfaction of our guests, the efficiency of property management, and the strength of relationships with our vendors. In this dynamic and fast-paced environment, you will collaborate closely with both the Virtual Assistant (VA) team and external vendors to ensure that all aspects of property management are handled seamlessly. You will also be involved in training housekeeping teams to uphold the high standards expected by our guests. Your ability to communicate effectively and manage multiple tasks will be essential as you work to create memorable stays for our guests while maximizing the value and comfort of our rental properties. Additionally, you will be responsible for maintaining accurate records of property conditions, managing expenses related to maintenance and operations, and ensuring that all administrative tasks are completed efficiently. This role requires a detail-oriented individual who thrives in a collaborative environment and is passionate about delivering exceptional service in the hospitality industry.

Responsibilities

• Conduct inspections of properties to ensure they meet cleaning and safety standards.
• Address issues such as stained or damaged linens, worn-out furniture, and malfunctioning appliances.
• Ensure all safety equipment is operational, including smoke detectors and fire extinguishers.
• Oversee lawn care, pool/spa maintenance, and exterior upkeep.
• Perform light maintenance duties, including replacing batteries and tightening fixtures.
• Document and communicate any required repairs and create preventive maintenance schedules.
• Maintain and monitor inventory levels of all supplies, including linens and kitchen items.
• Assist in maintaining inventory levels in all supply closets and ensure adequate stock.
• Train housekeeping teams to ensure a high-quality experience for guests.
• Serve as an on-ground resource for the VA team, providing support and handling escalated maintenance issues.
• Act as the main point of contact for vendors and ensure positive relationships.
• Submit quotes/bids to management for external projects and negotiate competitive quotes.
• Coordinate with vendors for maintenance and repairs, ensuring timely and quality work.
• Be part of the On-Call Schedule and after-hours schedule to handle issues as they arise.
• Use and keep up to date with all required software for property management.
• Submit all receipts and track work hours timely and accurately.
• Complete inspections for all cleans and upload maintenance work orders within 1 hour of discovery.
• Create detailed photo and video documentation of property conditions and maintenance issues.
• Monitor and control maintenance and operational costs.

Requirements

• Bachelor's degree in Hospitality Management or a related field.
• At least 3 years of experience in housekeeping and maintenance management in the hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Detail-oriented with strong multitasking skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Must have a valid driver's license and reliable transportation.
• Must be able to lift up to 50 pounds.
• Proficiency with property management software (e.g., Notion, Monday.com, Operto).

Nice-to-haves

• Experience in customer service (3 years preferred).

Benefits

• Flexible scheduling options for part-time work.
• Opportunity for growth and development within the company.