Property Resolution Claim Representative- NC, SC, VA or DC

$65,300 - $107,600/Yr

Travelers - Greenville, SC

Full-time - Entry Level

Greenville, SC

Insurance Carriers and Related Activities

About the position

The Property Resolution Claim Representative at Travelers Insurance Company plays a crucial role in the claims process, providing assurance to customers during challenging times. This position involves evaluating and resolving personal and business property claims, ensuring compliance with regulations, and maintaining high standards of customer service. The representative will also participate in catastrophe response efforts, conducting virtual inspections and managing claims throughout their lifecycle.

Responsibilities

• Provide quality claim handling throughout the claim life cycle while maintaining compliance with internal and external standards and state regulations.
• Resolve inquiries from customers, contractors, agents, or other participants on open or closed Property claims.
• Participate in the Catastrophe Response Program, which may include deployment for a minimum of 16 days to assist customers in other states.
• Complete virtual inspections of losses, including accurate scope of damages, photographs, and written estimates.
• Handle claims and other functional work involving multiple lines of business beyond property.
• Acquire and maintain relevant Insurance License(s) to comply with state and Travelers requirements.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED.
• One year of outside property claim handling experience or successful completion of Travelers Outside Claim Representative training program.
• Bachelor's Degree.
• Customer Service experience.
• Two years of outside property claim handling experience.
• Excellent interpersonal and customer service skills with the ability to use sound judgment to analyze and resolve claims.
• Ability to work independently, manage time, and prioritize multiple claims simultaneously.
• Excellent written and verbal communication skills with the ability to negotiate and convey information effectively.

Nice-to-haves

• Interpersonal and customer service skills - Advanced
• Organizational and time management skills - Intermediate
• Ability to work independently - Intermediate
• Judgment, analytical and decision-making skills - Intermediate
• Negotiation skills - Intermediate
• Written, verbal and interpersonal communication skills - Intermediate
• Investigative skills - Intermediate
• Ability to analyze and determine coverage - Intermediate
• Analyze and evaluate damages - Intermediate
• Resolve claims within settlement authority - Intermediate

Benefits

• Health Insurance coverage from the first day of employment for employees and eligible family members.
• 401(k) matching contributions dollar-for-dollar up to the first 5% of eligible pay, with an annual maximum.
• Pension Plan that is 100% funded by Travelers.
• Minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program with tools, discounts, and resources for wellness goals and mental health support.
• Volunteer Encouragement with Matching Gift and Volunteer Rewards program.