Property Services Learning & Development Specialist

Citizens Bank - Johnston, RI

Full-time

Johnston, RI

Credit Intermediation and Related Activities

About the position

The Property Services Learning & Development Specialist at Citizens Financial Group, Inc. is responsible for supporting the Real Estate Operations team by managing training and development initiatives. This role involves collaborating with department managers to identify training needs, develop effective training materials, and facilitate employee development programs. The specialist will also analyze data to improve training effectiveness and ensure that employees are informed about available resources and events.

Responsibilities

• Gathering and analyzing data
• Identifying automation opportunities
• Creating Learning Roadmaps/Badge Type Programs and development needs assessment for each job role within Real Estate Operations
• Developing training and development programs and objectives for the Real Estate Operations team
• Obtaining and/or developing effective training materials utilizing a variety of media
• Training and coaching managers, supervisors, and others involved in employee development efforts
• Planning, organizing, and facilitating employee development and training events
• Developing and maintaining organizational communications regarding training and development events and resources
• Conducting follow-up studies of all completed training to evaluate and measure results
• Creating and updating a master contact list for all REO
• Updating weekly/monthly/quarterly reports from REO Leaders
• Updating the REO Org Chart
• Participating in the implementation of all training platforms used in REO Learning and Development
• Updating distribution Lists (DLs)
• Collaborating with cross-functional teams to develop and implement data-driven solutions

Requirements

• 3-5 years related work experience, preferred
• Ability to work effectively in a fast-paced environment and to maintain confidentiality
• Excellent computer proficiency in Microsoft Excel, Word, PowerPoint, and Visio
• Excellent written and verbal communication skills
• Previous experience in commercial real estate is a plus
• High School Diploma or Equivalent
• Bachelor's Degree in related field preferred
• Valid Driver's License
• Ability to travel as necessary

Nice-to-haves

• Previous experience in commercial real estate

Benefits

• Hybrid work schedule (3 days in-office, 2 days from home)