Property Services Learning & Development Specialist

Citizens Bank - Providence, RI

Full-time

Providence, RI

Credit Intermediation and Related Activities

About the position

The Property Project Manager role within Real Estate operations is focused on supporting the daily needs of the Real Estate Operations team. This position involves collaboration with department managers to maintain and update systems, gather and analyze data, and develop training programs aimed at enhancing employee development within the team. The role emphasizes the creation of effective training materials and the facilitation of training events, ensuring that employees are well-informed about available resources and opportunities for growth.

Responsibilities

• Gather and analyze data to identify automation opportunities.
• Create Learning Roadmaps and Badge Type Programs for development needs assessment.
• Develop training and development programs and objectives for the Real Estate Operations team.
• Obtain and develop effective training materials using various media.
• Train and coach managers, supervisors, and others involved in employee development efforts.
• Plan, organize, and facilitate ordering supplies for employee development and training events.
• Develop and maintain organizational communications regarding training and development events and resources.
• Conduct follow-up studies of completed training to evaluate and measure results.
• Create and update a master contact list for all Real Estate Operations (REO).
• Update weekly/monthly/quarterly reports from REO Leaders.
• Update the REO Org Chart.
• Participate in the implementation of all training platforms used in REO Learning and Development.
• Update distribution lists (DLs).
• Collaborate with cross-functional teams to develop and implement data-driven solutions.

Requirements

• 3-5 years related work experience, preferred.
• Ability to work effectively in a fast-paced environment and maintain confidentiality.
• Excellent computer proficiency in Microsoft Excel, Word, PowerPoint, and Visio.
• Excellent written and verbal communication skills.
• Previous experience in commercial real estate is a plus.
• High School Diploma or Equivalent required; Bachelor's Degree in a related field preferred.
• Valid Driver's License.