Property Support Manager
Unclassified - Madison, WI
posted 5 months ago
About the position
The Property Support Manager acts in the capacity of General Manager on an interim basis at various hotels, providing essential coverage for the General Manager's position. This role is pivotal in overseeing, directing, and managing property operations to ensure optimum performance and continual improvement. The Property Support Manager is responsible for coordinating and managing the staff and daily hotel operations to achieve profitability, guest satisfaction, and efficiency while adhering to the standards set by the company, ultimately ensuring 100% guest satisfaction. In this role, the Property Support Manager will participate in hotel sales efforts in compliance with current guidelines for general managers and assist in the training of the property manager. The position requires a minimum of one year of experience at the property level, as a General Manager, or Assistant General Manager (AGM). The individual will be expected to demonstrate a commitment to providing the best possible experience for guests and employees alike. The Property Support Manager will perform daily management and sales duties to ensure optimum property operation in the absence of the regular General Manager. This includes monitoring the collection of in-house guest balances and direct bill receivables, managing defined labor standards, and property-level expenses to maximize profitability. The role also involves coordinating and implementing sales and marketing activities, motivating staff, resolving guest-related issues, and ensuring compliance with federal, state, and local laws. The Property Support Manager will also be responsible for training and developing all property associates, including management, to meet or exceed the company's expectations.
Responsibilities
- Provide thorough management coverage for a specific hotel in the absence of the General Manager.
- Perform daily management and sales duties to ensure optimum property operation in the absence of the regular GM.
- Demonstrate and promote a 100% commitment to providing the best possible experience for guests and employees.
- Monitor collection of in-house guest balances and direct bill receivables.
- Manage defined labor standards and property level expenses to achieve maximum flow through to the bottom line profit.
- Coordinate and implement sales and marketing activities of the property.
- Motivate and give direction to all employees.
- Perform duties in all aspects of hotel operations whenever needed.
- Resolve guest-related issues in a manner consistent with the company's goals and objectives.
- Recruit qualified applicants and train employees in accordance with company standards.
- Explain and manage financial activities and reconcile all financial accounts.
- Participate and monitor monthly inventory of supplies and equipment.
- Ensure purchases made are within budget and by approved vendors.
- Communicate all policies and procedures to the entire staff.
- Act as the first contact for guest and personnel issues.
- Adhere to federal, state, and local laws.
- Manage employee personnel forms, including hiring, performance evaluations, coaching/counseling, terminations, and payroll.
- Inspect and document repairs and cleanliness of the property and ensure issues are completed in a timely manner.
- Train and develop all property associates including management to meet or exceed the company's expectations.
- Communicate directly with the Regional Director of Operations.
- Assist with all aspects of management turnover to ensure a smooth & seamless transition.
- Be responsible for timely completion of all properties assignments and projects requested by Regional Directors or other home office departments.
- Communicate and consult with appropriate home office support departments as necessary.
Requirements
- Minimum of one year of property level, General Manager, or AGM experience.
- Basic knowledge of computers and software including the ability to use e-mail, word processing, spreadsheet software, and property management system.
- Valid Driver's License.
Nice-to-haves
- Experience in hotel management or supervisory roles.
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
