Property Support Manager

About the position

The Property Support Manager acts as an interim General Manager at various hotel locations, overseeing property operations to ensure optimal performance, guest satisfaction, and adherence to company standards. This role requires extensive travel and involves managing staff, coordinating hotel operations, and participating in sales efforts to achieve profitability.

Responsibilities

• Provide thorough management coverage for a specific hotel in the absence of the General Manager.
• Perform daily management and sales duties to ensure optimum property operation in the absence of the regular GM.
• Demonstrate and promote a 100% commitment to providing the best possible experience for guests and employees.
• Monitor collection of in-house guest balances and direct bill receivables.
• Manage defined labor standards and property level expenses to achieve maximum profit.
• Coordinate and implement sales and marketing activities of the property.
• Motivate and direct all employees.
• Perform duties in all aspects of hotel operations whenever needed.
• Resolve guest-related issues in a manner consistent with company goals and objectives.
• Recruit qualified applicants and train employees in accordance with company standards.
• Manage financial activities and reconcile all financial accounts.
• Participate and monitor monthly inventory of supplies and equipment.
• Ensure purchases are within budget and by approved vendors.
• Communicate all policies and procedures to the entire staff.
• Act as the first contact for guest and personnel issues.
• Adhere to federal, state, and local laws.
• Manage employee personnel forms, including hiring, performance evaluations, coaching/counseling, terminations, and payroll.
• Inspect and document repairs and cleanliness of the property and ensure timely completion of issues.
• Train and develop all property associates including management to meet or exceed company expectations.
• Communicate directly with the Regional Director of Operations.
• Assist with management turnover to ensure a smooth transition.
• Complete all property assignments and projects requested by Regional Directors or other home office departments.

Requirements

• Minimum of one year of property level, General Manager, or AGM experience.
• Basic knowledge of computers and software including e-mail, word processing, spreadsheet software, and property management system.
• Valid Driver's License.

Nice-to-haves

• Experience in hotel management or supervisory roles.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance