Proposals and Sales Support Engineer

Metso - York, PA

Full-time - Mid Level

Hybrid - York, PA

Repair and Maintenance

About the position

We are seeking a Proposals and Sales Support Engineer to join our Bulk Material Handling Product team at Metso. In this role, you will be responsible for creating unique and complex offerings tailored to meet the specific needs of our customers. These offerings may include engineering services, spare parts, upgrades, and retrofits, particularly focusing on solutions for Metso's Bulk Material Handling (BMH) Electrical and Instrumentation product group. The BMH product group is part of the GBP products, which currently encompass Grinding, Bulk, and Pyro equipment. This position is primarily based in York, PA, but we are pleased to offer flexible hybrid working options to accommodate our employees' needs. As a member of Metso's BMH product group, you will collaborate with a team of experts who provide a comprehensive range of engineering products and services, specializing in material handling and conveying systems. The projects you will work on can vary significantly, ranging from engineered service work to full system retrofit equipment and greenfield equipment supply projects. You will report directly to the Senior Manager of BMH E&I Proposals & Sales Support, ensuring that your contributions align with the strategic goals of the organization. Your role will involve reviewing customer inquiries to identify their needs, requirements, comments, and exceptions. You will also have the opportunity to visit customers to gain a deeper understanding of their business and product needs, as well as their decision-making processes and key drivers. Creating proposals for complex upgrades, refurbishments, and retrofits will be a significant part of your responsibilities, ensuring that these proposals are commercially viable and competitive while effectively communicating the Metso value add to our customers. Additionally, you will develop standard commercial offerings for upgrades and retrofits, coordinate with other business lines within Metso, and provide direct sales support to enhance our customer relationships and drive business growth.

Responsibilities

• Review customer inquiries to identify needs, requirements, comments, and exceptions.
• Visit customers to understand their business and corresponding product needs; understand their decision process and key drivers.
• Create proposals for complex upgrades, refurbishments, and retrofits to meet Market Area (Sales) demands.
• Define application-specific equipment specifications.
• Ensure proposal competitiveness by clearly communicating the Metso value add for our customers.
• Ensure proposals are commercially viable and competitive while mitigating and managing Metso's risk.
• Develop standard commercial offerings for upgrades, retrofits, and refurbishment and deploy these to the MA teams for opportunity generation.
• Create effective RFQs and obtain proposals from third-party suppliers.
• Ensure the handover of as-sold packages to the project management team.
• Define supply needs to Procurement to support the opportunities.
• Coordinate with other business lines within Metso to deliver a value add and sustainable proposal.
• Provide direct sales support.
• Work to ensure all related company intellectual property is controlled and protected.

Requirements

• Bachelor's degree in Electrical Engineering or related field.
• 2 - 5 years' experience in engineering or related field.
• Previous experience in generating product pricing, reviewing customer inquiries, or designing custom solutions is preferred.
• Previous experience in any of the GBP (Grinding, Bulk, and Pyro) product groups is preferred.
• Experience in utilizing Salesforce or any CRM system.
• Good communication skills.
• Ability to read and understand electrical drawings (single line diagrams, schematics, communications diagrams, technical documentation) in the English and Metric System.
• Adequate computer skills, capable of working with Microsoft Windows, Word, Excel, PowerPoint, MS Project.

Nice-to-haves

• Experience in project management or coordination.
• Familiarity with industry standards and regulations related to electrical and instrumentation systems.
• Knowledge of sustainable practices in engineering and material handling.

Benefits

• Occupational healthcare and generous benefits plan.
• Healthy living rewards and mental well-being services.
• Global incentive program tied to business and performance targets.
• Hybrid working possibilities to foster a flexible work environment.
• Commitment to developing an inclusive culture that enables everyone to reach their full potential.
• Extensive learning opportunities including ongoing growth dialogues, internal mobility, mentoring programs, and education assistance.
• Access to a worldwide network of peers for support and collaboration.