Provider Account Manager

$54,000 - $97,100/Yr

Centene - Austin, TX

Full-time - Mid Level

Austin, TX

1-10 employees

Ambulatory Health Care Services

About the position

The Provider Account Manager is responsible for managing and enhancing the overall experience of assigned providers within the business unit. This role involves maintaining client relationships, overseeing contract implementations, and ensuring smooth service transitions for members. The position requires effective communication and coordination with various departments to resolve issues and improve service delivery.

Responsibilities

• Manage and maintain assigned account and client relationships and service responsibilities.
• Assist in the project management of all contract implementations.
• Establish strong account relationships while ensuring a smooth transition of services for members.
• Provide training to clients on the use and function of the products and services.
• Coordinate the design, development, and rollout of product enhancements and related projects as requested by clients.
• Complete regularly scheduled site visits, conference calls, and vendor delegation meetings with all accounts.
• Act as liaison between all contracts and company operating departments on account issues.
• Work with staff to resolve problems or complaints identified by accounts and manage account issues to closure.
• Translate ideas and client requests into actionable items for operations to enhance service delivery or new product offerings.
• Provide support and strategic business insight about products and services to management, peers, and clients.
• Assist leadership with monitoring and tracking legislative or regulatory changes and issues for all areas of operation.
• Deliver presentations to internal and external business partners.
• Perform other duties as assigned.

Requirements

• Bachelor's Degree in related field.
• 3+ years sales, provider relations, account management, client services, or contracting experience required.
• Knowledge of health care, managed care, Medicare, Medicaid, or Commercial insurance products required.
• Valid driver's license required.
• Candidates must be based within a commutable distance to Austin, TX.

Benefits

• Competitive pay
• Health insurance
• 401K and stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• Flexible work schedules including remote, hybrid, field, or office work.