Provider Administrative Assistant Green Road Gastro

University Hospitals - South Euclid, OH

Full-time - Entry Level

South Euclid, OH

Hospitals

About the position

The Provider Administrative Assistant at Green Road Gastro University Hospitals is responsible for supporting clinical and nonclinical administrative activities for healthcare providers. This role emphasizes excellent customer service, effective communication, and organizational skills to ensure smooth operations within the healthcare setting.

Responsibilities

• Assesses customer's needs and evaluates customer satisfaction.
• Demonstrates excellent communication skills and provides quality customer service by answering and making telephone calls.
• Coordinates various clinical and nonclinical administrative activities of providers, including schedules and necessary materials.
• Schedules office visits, surgical procedures, and ancillary testing according to practice guidelines.
• Ensures completion of activities related to patient financial clearance prior to service, including insurance eligibility and prior authorization.
• Handles administrative issues related to phone calls, ensuring all requests and communications are addressed appropriately.
• Completes correspondence and administrative paperwork, including typing and processing documents and publications.
• Coordinates timely submission of grant papers and publications.
• Performs general office duties and provides backup support for other staff as needed.

Requirements

• High School Equivalent / GED (Required)
• 1+ years secretarial experience preferably in a healthcare setting (Preferred)
• Basic knowledge of medical terminology (Preferred)
• Proficient computer skills in a Windows environment (Required)
• Excellent verbal and written communication skills
• Ability to organize and prioritize workload effectively
• Experience in a customer service environment
• Excellent organizational skills

Nice-to-haves

• Experience with Microsoft Excel, PowerPoint, Word, Outlook, and Google Docs
• Demonstrated problem-solving ability