Provider Operations - Access Analytics, Manager

$100,000 - $232,000/Yr

PricewaterhouseCoopers - Houston, TX

Full-time - Manager

Houston, TX

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Provider Operations - Access Analytics Manager role at PricewaterhouseCoopers (PwC) involves leading a team to optimize healthcare operations for clients, focusing on product innovation, supply chain, and service operations. The position requires a strategic mindset to solve complex business issues and enhance operational efficiency, while also fostering team development and collaboration across various stakeholders.

Responsibilities

• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team from working effectively.
• Coach others, recognize their strengths, and encourage them to take ownership of their personal development.
• Analyze complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarizing key points.
• Uphold the firm's code of ethics and business conduct.

Requirements

• Bachelor's degree required.
• Minimum of 5 years of experience in a relevant field.
• Preferred: Master's degree in Public Health or related fields.
• Preferred: Epic certification in relevant modules (e.g., Cadence, Ambulatory, MyChart).
• Extensive understanding of managing client engagements and producing solutions in healthcare operations.
• Experience in healthcare provider or related consulting experience.
• Knowledge of healthcare provider industry operations, terminology, payment systems, and environment.
• Ability to conduct comprehensive assessments of client ambulatory operations.

Nice-to-haves

• Experience in developing financial models including contribution margin impact of growth opportunities.
• Experience in developing key performance indicators (KPIs) and metrics to monitor operational changes.
• Knowledge of clinical and ambulatory workflows within healthcare settings.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid holidays
• Vision insurance