Provider Operations, Workforce Management - Senior Associate

$84,000 - $202,000/Yr

PricewaterhouseCoopers - Baltimore, MD

Full-time - Mid Level

Baltimore, MD

Professional, Scientific, and Technical Services

About the position

As an operations consulting generalist at PwC, you will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. This role involves analysing client needs, developing operational strategies, and offering tailored recommendations to improve productivity and drive business performance. You will build meaningful client connections, manage and inspire teams, and navigate complex situations while deepening your technical expertise and personal brand.

Responsibilities

• Analyse client needs and develop operational strategies to improve efficiency and effectiveness.
• Provide guidance and support to clients in streamlining processes and enhancing productivity.
• Build and maintain meaningful client relationships and community involvement.
• Manage resource requirements, project workflows, budgets, billing, and collections.
• Supervise teams to create an atmosphere of trust and encourage diverse views for improvement and innovation.
• Communicate value propositions and deliver proposals to prospective clients.
• Prepare and coordinate complex written and verbal materials.

Requirements

• Bachelor's Degree in a relevant field; Master's Degree preferred.
• Minimum of 3 years of experience in operations consulting, particularly in healthcare services.
• Demonstrated understanding of managing client engagements and producing operational solutions.
• Experience in healthcare provider workforce management operations and improving clinical workforce efficiency.
• Knowledge of operational and financial drivers in healthcare organizations and labor cost management.
• Experience with cloud environments for advanced scheduling and analytics.
• Ability to leverage data for workforce optimization and demand prediction.
• Familiarity with healthcare labor market trends and regulatory changes.

Nice-to-haves

• 2+ years of experience collaborating with technical and business operators for seamless integrations.
• Understanding of core provider healthcare systems including ERP and EHR technologies.
• Experience with business and data tools such as Microsoft Office Suite, Google Tools, Alteryx, and Tableau.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401k plan
• Paid holidays
• Vacation pay
• Annual discretionary bonus