Provider Operations, Workforce Management - Senior Associate

About the position

As an operations consulting generalist at PwC, you will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. This role involves analysing client needs, developing operational strategies, and offering tailored recommendations to improve productivity and drive business performance. You will build meaningful client connections, manage and inspire teams, and navigate complex situations while deepening your technical expertise and personal brand.

Responsibilities

• Analyse client needs and develop operational strategies to improve efficiency and effectiveness.
• Provide guidance and support to clients in streamlining processes and enhancing productivity.
• Build and maintain meaningful client relationships and community involvement.
• Manage resource requirements, project workflows, budgets, billing, and collections.
• Supervise teams to create an atmosphere of trust and encourage diverse views for improvement and innovation.
• Communicate value propositions and deliver proposals to prospective clients.
• Prepare and coordinate complex written and verbal materials.

Requirements

• Bachelor's Degree required; Master's Degree preferred.
• Minimum of 3 years of experience in operations consulting or related field.
• Demonstrated understanding of managing client engagements and producing solutions.
• Experience in healthcare provider workforce management operations.
• Knowledge of operational and financial drivers of clinical and support staff.
• Experience with cloud environments for advanced scheduling and analytics.
• Ability to leverage data for workforce optimization and demand prediction.
• Understanding of healthcare labor market trends and regulatory changes.

Nice-to-haves

• Experience with ERP and EHR technologies in healthcare settings.
• Familiarity with business and data tools such as Alteryx and Tableau.
• Experience in coaching and providing feedback to less experienced staff.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401k plan
• Paid holidays
• Vacation pay
• Annual discretionary bonus