Provider Services Specialist- Payroll

$43,680 - $43,680/Yr

Unclassified - National City, CA

Full-time - Entry Level

Remote - National City, CA

About the position

The Provider Services Specialist - Payroll position is responsible for processing individual provider timesheet exceptions, corrections, and related documentation under the supervision of the Provider Services Supervisor. This role involves providing customer service, resolving issues, and ensuring accurate data entry and record maintenance within a specified deadline.

Responsibilities

• Reviews and verifies data from timesheets to resolve problems and facilitate payment within a specified deadline.
• Counsels providers on proper timesheet completion.
• Provides customer service and problem resolution in person at the reception desk and via the telephone.
• Enters data into physical and electronic files and maintains filing system.
• Places and receives a high volume of telephone calls daily.
• Provides paperwork, forms, information and direction for customers.
• Retrieves, logs, researches, and returns phone, fax and website inquiries.
• Receives, distributes, and logs certified mail, and other correspondence.
• Receives and processes various requests for information for individual providers.

Requirements

• High School diploma or equivalent (GED) and one (1) year or more of work experience performing bookkeeping, accounting or statistical activities.
• Associate of Arts degree with a minimum of 12 semester units of accounting.
• Completion of certified business or accounting program from a recognized institution of education.

Nice-to-haves

• Ability to communicate fluently in Spanish or other second language.