Provider Services Specialist- Payroll

$43,680 - $43,680/Yr

Unclassified - National City, CA

Full-time - Entry Level

Remote - National City, CA

1,001-5,000 employees

About the position

The Provider Services Specialist - Payroll position at IHSS Public Authority is responsible for processing individual provider timesheet exceptions, corrections, and related documentation under the supervision of the Provider Services Supervisor. This role involves ensuring accurate payment processing, providing customer service, and maintaining organized records in both physical and electronic formats.

Responsibilities

• Reviews and verifies data from timesheets to resolve problems and facilitate payment within a specified deadline
• Counsels providers on proper timesheet completion
• Provides customer service and problem resolution in person at the reception desk and via the telephone
• Enters data into physical and electronic files and maintains filing system
• Places and receives a high volume of telephone calls daily
• Provides paperwork, forms, information and direction for customers
• Retrieves, logs, researches, and returns phone, fax and website inquiries
• Receives, distributes, and logs certified mail, and other correspondence
• Receives and processes various requests for information for individual providers

Requirements

• High School diploma or equivalent (GED) and one (1) year or more of work experience performing bookkeeping, accounting or statistical activities
• Associate of Arts degree with a minimum of 12 semester units of accounting
• Completion of certified business or accounting program from a recognized institution of education
• Ability to exercise tact, objectivity, sensitivity, strategy and judgment in dealing with a variety of populations
• Ability to read, interpret and apply simple to complex instructions, procedures, emails, and other correspondence
• Ability to effectively present information in one-on-one and small group situations
• Proficient use of Windows operating systems and MS Office Suite programs including Outlook, Word, Excel, and PowerPoint
• Ability to communicate fluently in English; Spanish or other second language is desirable
• Knowledge of clerical, office and record keeping procedures
• Attention to detail when updating and accurately maintaining records and documents
• Ability to maintain confidentiality and exercise appropriate judgment at all times
• Knowledge of office practices and procedures related to the processing and recording of transactions and accounting or bookkeeping information

Nice-to-haves

• Ability to communicate fluently in Spanish or other second language is desirable

Benefits

• Pension
• Paid Time Off (PTO)
• Flexible work environment (Hybrid)