PS Customer Service Representative - Remote

About the position

The purpose of the Customer Service Representative position is to support the Customer Service Call Center as it relates to physician billing for multiple clients.

Responsibilities

• Handle a large call volume while ensuring quality customer service and patient satisfaction
• Follow-up on all issues not resolved during conversation with patient/guarantor
• Ability to complete other related customer service duties as assigned
• Answer patient calls within the guidelines of call center metric objectives
• Ensure appropriate HIPAA compliance guidelines
• Adhere to work schedule and follow call center phone procedures
• Maintain professionalism and confidentiality

Requirements

• High School degree or equivalent required
• At least 1 year experience in a medical customer service role preferred
• Previous experience in a call center environment preferred
• Proficiency in Microsoft Outlook, Excel and Word required
• Previous experience with medical billing systems required; GE Centricity or EPIC experience a plus

Benefits

• Medical, dental, vision, disability, and life insurance
• Paid time off (vacation & sick leave) - min of 12 days per year, accrue at a rate of approximately 1.84 hours per 40 hours worked
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance
• For Colorado employees, Conifer offers paid leave in accordance with Colorado's Healthy Families and Workplaces Act