PSC Site Coordinator

Labcorp - Howell, MI

Part-time - Entry Level

Howell, MI

Ambulatory Health Care Services

About the position

The Patient Service Center (PSC) Site Coordinator at LabCorp is responsible for overseeing the operations of Patient Service Centers within a designated area. This role involves coordinating activities, managing staff, and ensuring optimal service delivery while performing phlebotomy and specimen processing procedures. The PSC Coordinator plays a crucial role in maintaining patient flow and addressing customer service issues, contributing to the overall mission of helping people live healthy lives.

Responsibilities

• Observe and report any performance, compliance or staffing related issues to supervisors
• Manage and monitor patient flow, wait times, inventory levels and information logs
• Monitor monthly productivity reports and report any deviations as necessary
• Address any customer service related issues in a prompt and respectful manner
• Promote teamwork, cohesiveness and effective communication among coworkers
• Perform blood collections by venipuncture and capillary techniques for all age groups
• Collect specimens for drug screens, paternity tests, alcohol tests etc.
• Perform data entry of patient information in an accurate and timely manner
• Process billing information and collect payments when required
• Prepare all collected specimens for testing and analysis
• Perform administrative and clerical duties as necessary
• Travel to additional sites when needed

Requirements

• High school diploma or equivalent
• Minimum 2 years of experience as a phlebotomist required
• Prefer experience in an outpatient setting
• Prior experience in a leadership position is a plus
• Phlebotomy certification from an accredited agency is preferred
• In-depth knowledge of phlebotomy duties, responsibilities and techniques
• Proven track record in providing exceptional customer service
• Strong communication skills; both written and verbal
• Ability to work independently or in a team environment
• Comfortable working under minimal supervision
• Reliable transportation and clean driving record if applicable
• Flexibility to work overtime as needed
• Able to pass a standardized color blindness test

Benefits

• Medical
• Dental
• Vision
• Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO)
• Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan