PSR/Medical Receptionist - Behavorial Health

Summit Health - New Providence, NJ

Full-time - Entry Level

Hybrid - New Providence, NJ

Ambulatory Health Care Services

About the position

This is a Full time, Hybrid position: Monday - Friday, 3 days in the office, 2 days remote. We are seeking flexibility in availability for the 3 onsite days with shifts being: 1 evening closing shift: 12:30pm - 9pm, 1 mid-day shift: 10:30am - 7pm, all other shifts will be 8:30am - 5pm.

Responsibilities

• Responsible for greeting patients/family, scheduling patient appointments, scheduling hospital and ambulatory admissions/procedures. Ensure appropriate action was taken in a timely manner.
• Answer the telephone promptly and dealing with callers needs imperiously. Directs all calls appropriately, takes an accurate message and delivers to the appropriate individual. Demonstrates appropriate telephone etiquette.
• Schedules future appointments, tests, and completes referrals as ordered by the physician.
• Maintains communication resources, i.e. on-call schedule, MD phone numbers and beeper numbers.
• Prepares charts for new patients assuring all required forms are placed appropriately in the chart. Converts from temporary to permanent record before close of the day.
• Requests medical records and performs chart preparation to provide physician with all information needed for visit prior to the actual exam, evaluation, procedure, or treatment. Prints minimal medical records information needed from electronic record if chart is not available.
• Reconciles encounters daily according to policy and guidelines.
• Monitors supply inventory, completes and directs requisitions for supplies, forms, equipment or services.
• Performs various clerical duties including faxing, photocopying, filing and mailings.
• Obtains, verifies and updates patient information; maintains confidentiality according to policies.
• Accurately completes any/all necessary forms for the patients.
• Respects patient's rights by knocking on the door, calling patient by name and identifying self before entering the patient's room.
• Establishes and maintains a positive working relationship with physicians and nursing staff.
• Protects the privacy and confidentiality of patients and employees.
• Communicates any problems, equipment concerns or issues promptly to the Nurse Manager.

Requirements

• High School Graduate or GED required. Associate Degree preferred.
• Heartsaver within 30 days of hire.
• Previous PSR experience preferred. Previous office experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent interpersonal and customer service skills.
• Must have accurate computer data entry skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use required. Previous experience with Standard Office Technology in a Window based environment preferred.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Benefits

• Medical
• Dental
• Life
• Disability
• Vision
• FSA coverages
• 401k savings plan