PT Brand Ambassador

Ralph Lauren Retail

Part-time - Entry Level

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

As a Part-Time Brand Ambassador at Ralph Lauren, you will play a crucial role in delivering a personalized and inspiring shopping experience that exceeds customer expectations. This position is designed for individuals who possess a customer-first mindset and are passionate about the retail environment. You will be part of a team that values curiosity, resourcefulness, and inclusivity, which are essential traits for success in this role. The Brand Ambassador position serves as an entry point for future leadership roles within the company, allowing you to begin your journey towards a fulfilling career with Ralph Lauren. In this role, you will be motivated to drive business on a daily basis, achieving sales goals that are set weekly and monthly. Your proactive approach will focus on the customer, ensuring that their needs are at the core of all decisions made. You will support various company initiatives and participate in team training sessions aimed at executing business results effectively. Utilizing innovative shopping methods and new technology will be part of your responsibilities, as you represent the customer experience expectations within the store. You will be expected to deliver a consistent experience that aligns with Ralph Lauren's brand expectations, supporting both the company and store vision. As a champion of the brand's core values, you will foster a collaborative environment that prioritizes customer engagement. Building a clientele through networking and providing ongoing feedback to management regarding successes and opportunities will be key aspects of your role. Additionally, you will enhance customer connectivity by supporting alternative purchasing processes and broadening product discovery through digital means. Maintaining store standards and ensuring the sales floor is always presentable will also be part of your daily tasks.

Responsibilities

• Motivated to drive their business day to day and achieve daily, weekly, monthly sales goals.
• Proactively drives business through focusing on the customer at the core of all decisions.
• Supports company initiatives.
• Participates in team training to execute business results.
• Utilizes 'More Ways to Shop' to drive business results and supports use of new technology.
• Represents the customer experience expectations in store.
• Delivers a consistent experience aligned to RL Brand expectations by supporting the company and store vision.
• Champion of RL core values.
• Supports a collaborative environment with the customer at its core.
• Engages in networking to start to build a clientele.
• Provides ongoing feedback to Management on successes and opportunities.
• Strengthens customer connectivity with alternative paths to purchase by supporting alternative purchasing processes - Gladly, Click to Zoom, JRNI, Ship to Home.
• Broadens customer accessibility to product discovery - QR codes, digital catalogs, virtual stores.
• Provides necessary feedback to Management on category opportunities or needs.
• Ensures sales floor and all store standards are met at all times.

Requirements

• Retail experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
• Ability to operate the register, stand, move and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
• Ability to build and maintain positive working relationships with customers, management and co-workers.