PT Brand Ambassador

Ralph Lauren Retail - Hanover, MD

Part-time - Entry Level

Hanover, MD

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

As a Part-Time Brand Ambassador at Ralph Lauren, you will play a crucial role in delivering a personalized and inspiring shopping experience that exceeds customer expectations. This position is designed for individuals who possess a customer-first mindset and are passionate about retail. You will be part of a team that is motivated to drive business results while embodying the core values of Ralph Lauren. Your success will be measured by your ability to engage customers, build relationships, and contribute to a collaborative environment that prioritizes customer satisfaction. In this role, you will be responsible for achieving daily, weekly, and monthly sales goals by proactively driving business and focusing on the customer at the core of all decisions. You will support company initiatives and participate in team training to execute business results effectively. Utilizing innovative shopping methods and technology, you will enhance the customer experience and ensure that the store meets Ralph Lauren's high standards. As a Brand Ambassador, you will also have the opportunity to provide ongoing feedback to management regarding successes and areas for improvement, thereby contributing to the overall success of the store. This position serves as an entry point for future leadership roles within Ralph Lauren, allowing you to begin writing your next great chapter in your career. You will engage in networking to build a clientele and strengthen customer connectivity through alternative purchasing processes and product discovery methods. Your role will be pivotal in ensuring that the sales floor and all store standards are consistently met, creating an inviting and engaging environment for customers.

Responsibilities

• Motivated to drive their business day to day and achieve daily, weekly, monthly sales goals.
• Proactively drives business through focusing on the customer at the core of all decisions.
• Supports company initiatives.
• Participates in team training to execute business results.
• Utilizes 'More Ways to Shop' to drive business results and supports use of new technology.
• Represents the customer experience expectations in store.
• Delivers a consistent experience aligned to RL Brand expectations by supporting the company and store vision.
• Champion of RL core values.
• Supports a collaborative environment with the customer at its core.
• Engages in networking to start to build a clientele.
• Provides ongoing feedback to Management on successes and opportunities.
• Strengthens customer connectivity with alternative paths to purchase by supporting alternative purchasing processes - Gladly, Click to Zoom, JRNI, Ship to Home.
• Broadens customer accessibility to product discovery - QR codes, digital catalogs, virtual stores.
• Provides necessary feedback to Management on category opportunities or needs.
• Ensures sales floor and all store standards are met at all times.

Requirements

• Retail experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
• Ability to operate the register, stand, move and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
• Ability to build and maintain positive working relationships with customers, management and co-workers.