PT Brand Ambassador

Ralph Lauren Retail - Carlsbad, CA

Part-time - Entry Level

Carlsbad, CA

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

As a Part-Time Brand Ambassador at Ralph Lauren, you will play a crucial role in delivering a personalized and inspiring shopping experience that exceeds customer expectations. This position is designed for individuals who possess a customer-first mindset and are passionate about retail. You will be part of a team that values curiosity, resourcefulness, and inclusivity, all while driving business success through exceptional customer service. This role serves as an entry point for future leadership opportunities within the company, allowing you to begin your journey in writing your next great chapter in the retail industry. Your primary responsibilities will include motivating yourself and your team to achieve daily, weekly, and monthly sales goals. You will proactively drive business by placing the customer at the core of all decisions and supporting company initiatives. Participation in team training will be essential to executing business results effectively. You will utilize various shopping technologies to enhance the customer experience and ensure that the store meets Ralph Lauren's brand expectations consistently. As a Brand Ambassador, you will also engage in networking to build a clientele and provide ongoing feedback to management regarding successes and opportunities for improvement. Your role will involve strengthening customer connectivity through alternative purchasing processes and broadening customer accessibility to product discovery using digital tools. Maintaining store standards and ensuring a welcoming environment for customers will be key aspects of your daily responsibilities.

Responsibilities

• Motivated to drive their business day to day and achieve daily, weekly, monthly sales goals.
• Proactively drives business through focusing on the customer at the core of all decisions.
• Supports company initiatives.
• Participates in team training to execute business results.
• Utilizes 'More Ways to Shop' to drive business results and supports use of new technology.
• Represents the customer experience expectations in store.
• Delivers a consistent experience aligned to RL Brand expectations by supporting the company and store vision.
• Champion of RL core values.
• Supports a collaborative environment with the customer at its core.
• Engages in networking to start to build a clientele.
• Provides ongoing feedback to Management on successes and opportunities.
• Strengthens customer connectivity with alternative paths to purchase by supporting alternative purchasing processes - Gladly, Click to Zoom, JRNI, Ship to Home.
• Broadens customer accessibility to product discovery - QR codes, digital catalogs, virtual stores.
• Provides necessary feedback to Management on category opportunities or needs.
• Ensures sales floor and all store standards are met at all times.

Requirements

• Retail experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred.
• Ability to effectively communicate with customers and store personnel.
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately.
• Ability to operate the register, stand, move and walk for multiple hours.
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required).
• Ability to build and maintain positive working relationships with customers, management and co-workers.