Pt Custom Experience Manager

Michaels - Towson, MD

Part-time - Entry Level

Towson, MD

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Custom Experience Manager at our Towson location, you will play a pivotal role in enhancing the customer experience by leading a team dedicated to providing exceptional service and support. Your primary focus will be on understanding customer needs and ensuring that our products and services meet those needs effectively. You will be responsible for creating a welcoming environment that encourages creativity and innovation among our customers, fostering a community of makers who feel valued and inspired. In this position, you will oversee daily operations, manage inventory, and ensure that the store is well-stocked and organized. You will also be responsible for training and mentoring team members, helping them develop their skills and providing them with the tools they need to succeed. Your leadership will be crucial in driving sales and achieving store goals, as well as maintaining high standards of customer service. You will collaborate with other departments to implement promotional strategies and events that engage our customers and enhance their shopping experience. Additionally, you will gather customer feedback and insights to continuously improve our offerings and services. Your ability to connect with customers and understand their needs will be key to your success in this role.

Responsibilities

• Lead and manage a team to deliver exceptional customer service.
• Oversee daily store operations and ensure a welcoming environment.
• Train and mentor team members to enhance their skills and performance.
• Manage inventory levels and ensure the store is well-stocked and organized.
• Implement promotional strategies and events to engage customers.
• Gather customer feedback to improve products and services.
• Drive sales and achieve store goals through effective leadership.

Requirements

• Proven experience in retail management or customer service roles.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to analyze sales data and customer feedback.
• Passion for creativity and supporting makers.

Nice-to-haves

• Experience in a craft or creative retail environment.
• Knowledge of inventory management systems.
• Familiarity with customer relationship management (CRM) tools.

Benefits

• Flexible scheduling options for part-time employees.
• Employee discounts on products and services.