PT Customer Exp Mgr

Michaels - Houston, TX

Part-time - Entry Level

Houston, TX

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Part-Time Customer Experience Manager at our Houston location, you will play a pivotal role in enhancing the customer journey and ensuring that our store remains a welcoming and innovative environment. Your primary focus will be on leading a team that is dedicated to providing exceptional service to our customers, fostering a culture of creativity and collaboration. You will be responsible for implementing strategies that drive customer engagement and satisfaction, while also supporting the overall mission of our company to inspire and empower makers of all kinds. In this role, you will work closely with store leadership to develop and execute initiatives that enhance the customer experience. This includes training and mentoring team members to ensure they are equipped with the skills and knowledge necessary to assist customers effectively. You will also be responsible for monitoring customer feedback and utilizing this information to make informed decisions that improve service delivery and store operations. Your ability to communicate effectively and build relationships with both customers and team members will be essential to your success. You will be expected to lead by example, demonstrating a commitment to our values and mission while encouraging your team to do the same. This position requires a proactive approach to problem-solving and a passion for creating a positive shopping experience for all customers.

Responsibilities

• Lead and motivate a team to deliver exceptional customer service.
• Implement strategies to enhance the customer experience in-store.
• Train and mentor team members on customer engagement best practices.
• Monitor customer feedback and make recommendations for improvements.
• Collaborate with store leadership to develop initiatives that support the store's mission.
• Foster a culture of creativity and teamwork among staff.

Requirements

• Previous experience in a customer service or retail management role.
• Strong leadership and team-building skills.
• Excellent communication and interpersonal abilities.
• Ability to analyze customer feedback and implement changes accordingly.
• Proven track record of driving customer satisfaction and engagement.

Nice-to-haves

• Experience in a creative or craft-related retail environment.
• Knowledge of inventory management and merchandising strategies.

Benefits

• Flexible scheduling to accommodate personal commitments.
• Employee discounts on store products.