Serendipity Labs - Denver, CO

posted 29 days ago

Part-time - Entry Level
Denver, CO
Real Estate

About the position

The Customer Experience Admin at Serendipity Labs is responsible for delivering exceptional customer service and creating a welcoming environment for members and guests. This part-time role involves managing daily operations, assisting with events, and ensuring the workspace meets brand standards. The ideal candidate will have a passion for hospitality and a strong ability to build relationships with clients.

Responsibilities

  • Provide a warm and professional welcome to visitors and users of the lab at reception.
  • Effectively handle phone and in-person requests for assistance.
  • Anticipate member needs with keen attention to detail.
  • Open and close the lab location to meet brand standards.
  • Maintain the appearance of the lab, including reception and common areas.
  • Perform light cleaning duties to ensure the lab is up to brand standards.
  • Assist in delivering meetings and events, including setup and cleanup.
  • Contribute to member events and foster community engagement.
  • Assist with local marketing activities to generate interest in the lab.
  • Maintain accurate member information in billing software.
  • Act as a brand champion by being knowledgeable about all lab locations and services.

Requirements

  • High school diploma or GED
  • 1 year of experience in a hospitality position
  • Strong organizational and communication skills
  • Ability to prioritize workload and work efficiently with minimal supervision
  • Exceptional customer service skills
  • Knowledge of Microsoft Office suite, including Word, Excel, and Outlook
  • Ability to perform low impact physical tasks, such as using stairs and lifting
  • Ability to sit, stand, type, and view a computer screen for extended periods.

Nice-to-haves

  • Experience in delivering a high level of hospitality
  • Planning, managing, and executing events or meetings

Benefits

  • Commuter assistance
  • Paid holidays
  • Disability insurance
  • 401(k)
  • Tuition reimbursement
  • Paid time off
  • Employee assistance program
  • Referral program
  • Paid sick time
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