PT Customer Experience Lead (Walt Whitman Mall)

$35,360 - $36,920/Yr

Fragrance - Huntington Station, NY

Part-time - Entry Level

Huntington Station, NY

Health and Personal Care Retailers

About the position

The Retail Customer Experience Lead at Fragrance.com is responsible for enhancing customer service and ensuring a positive in-store experience. This role involves managing a team of Fragrance Specialists, implementing store business plans, and providing product knowledge to maximize sales. The position requires strong interpersonal skills to build rapport with customers and the ability to adapt to various customer personalities. Additionally, the lead may perform opening and closing functions as needed.

Responsibilities

• Demonstrate selling, incentive and product knowledge strategies
• Cover sales floor at all times
• Open/close the store, when needed
• Maintain awareness of all sale promotions
• Replenish sales floor as needed
• Execute store maintenance checklist (neat, clean and tidy) including service desk
• Uphold the highest standards of integrity and ethical behavior, acting with honesty and transparency in all professional interactions
• Effectively adjust to different customer personalities
• Able to operate computerized register system & use common tools
• Demonstrate a strong achievement drive to meet and exceed sales goals, consistently striving for excellence and delivering high-quality results
• Strengthen and develop relationship with existing customers
• Invest in people: communicate professionally and effectively with team members and assist with in-store training
• Demonstrate flexibility when faced with changing priorities and work environments, maintaining effectiveness and efficiency under varying circumstances and responding to new challenges and opportunities
• Establish and maintain customer focus with existing service standards and customer loyalty incentives
• Consistently meet deadlines and deliverables, showing a reliable and responsible work ethic
• Ensure tasks are completed accurately and on time, demonstrating commitment and consistency
• Exhibit a confident and proactive approach in all tasks, making informed decisions and taking initiative when necessary.

Requirements

• Previous retail experience or relevant customer service experience training
• Proven track record in achieving sales results
• Willingness to work non-traditional business hours including nights, weekends & holidays
• Excellent verbal, written communication skills and problem solving abilities
• Great team-building, project management and organizational skills
• The ability to work collaboratively with a wide range of personalities with the desire to be a team player
• Ability to multi-task in a fast-paced environment
• Will be able to work with a diverse client base
• Exceptional attention to detail
• Preferred proficiency in Point of Sales (POS) systems & Microsoft Outlook/email
• 1-2 years of relevant work experience or equivalent combination of education and relevant work experience, retail/specialty apparel knowledge and experience preferred
• Ability to swiftly absorb new information, processes and technologies.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance