PT Customer Experience Manager Micheals Riverhead

Michaels - North Fork, NY

Part-time - Entry Level

North Fork, NY

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Part-Time Customer Experience Manager at Michaels in Riverhead, you will play a pivotal role in delivering a customer-centric shopping experience. Your primary responsibility will be to manage and oversee effective front-end operations while ensuring that customer expectations are met and exceeded. You will lead the omnichannel processes, which involve integrating various shopping channels to provide a seamless experience for customers. Maintaining store recovery standards is essential to uphold our Brand Promises, and you will be expected to deliver friendly and approachable customer service at all times. In this role, you will assist the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs. This includes ensuring compliance with applicable laws and requirements, executing Company policies and standards, and holding your team accountable for store conditions and results. You will also be responsible for ensuring that all front-end policies and procedures are followed, achieving your Key Performance Indicators (KPIs), and managing your team to meet their respective KPIs. You will plan and lead the execution of classes and in-store events in accordance with Company programs, manage and execute shrink and safety programs, and assist with cash reconciliation and bank deposits. Additionally, you will support inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed. Training, observing, and coaching the customer experience team (both sales floor and cashier) will be a significant part of your responsibilities, as will participating in the performance management process and supporting the talent development of your team. As the Manager on Duty (MOD), you will interact with customers and team members in a respectful and positive manner, even in challenging situations. You will acknowledge customers, assist them in locating products, and provide effective solutions to their inquiries. Your role will also involve participating in truck unloading and stocking processes to ensure that truck standards are met and completed within budget. In select stores without a Framing Manager, you may also lead the delivery of high-quality custom framing solutions, ensuring timely completion of framing workloads in partnership with the Store Manager. Other duties may be assigned as necessary.

Responsibilities

• Deliver a customer-centric shopping experience by managing front-end operations.
• Lead the omnichannel processes to integrate various shopping channels.
• Maintain store recovery standards to uphold Brand Promises.
• Deliver friendly customer service to all customers.
• Assist the Store Manager in managing adherence to Standard Operating Procedures (SOPs).
• Ensure compliance with applicable laws and Company programs.
• Execute Company policies and standards and hold the team accountable for store conditions.
• Ensure all front-end policies and procedures are followed and achieve KPIs.
• Plan and lead the execution of classes and in-store events.
• Manage and execute shrink and safety programs.
• Assist with cash reconciliation and bank deposits.
• Support inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN).
• Assist with the onboarding of new Team Members.
• Train, observe, and coach the customer experience team to achieve results.
• Serve as Manager on Duty (MOD).
• Interact with customers in a respectful manner and provide solutions.
• Participate in truck unloading and stocking processes.
• Cross-train in Custom Framing selling and production.

Requirements

• Retail management experience preferred.
• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.

Nice-to-haves

• Experience in customer service roles.
• Knowledge of retail operations and inventory management.