Michaels - Aventura, FL
posted 9 days ago
Part-time,Full-time - Mid Level
Aventura, FL
1,001-5,000 employees
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
About the position
The Customer Experience Manager is responsible for delivering a customer-centric shopping experience by managing front-end operations and leading omnichannel processes. This role involves ensuring compliance with company policies, maintaining store recovery standards, and delivering friendly customer service. The manager will also assist in training and developing team members, executing store events, and managing shrink and safety programs.
Responsibilities
- Deliver a customer-centric shopping experience by managing front-end operations.
- Lead the omnichannel processes and maintain store recovery standards.
- Deliver friendly customer service and assist the Store Manager in adherence to Standard Operating Procedures (SOPs).
- Ensure execution of Company policies and standards, holding the team accountable for store conditions and results.
- Achieve KPIs and manage the team to achieve their role KPIs.
- Plan and lead the execution of class and in-store events in accordance with Company programs.
- Manage and execute shrink and safety programs.
- Assist with cash reconciliation and bank deposits.
- Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities.
- Train, observe, and coach the customer experience team to achieve results.
- Serve as Manager on Duty (MOD) and interact positively with customers and team members.
- Participate in truck unloading and stocking processes to ensure standards are followed.
- Cross-train in Custom Framing selling and production.
Requirements
- Retail management experience preferred.
- Ability to remain standing for long periods of time.
- Ability to move throughout the store and perform regular bending, lifting, carrying, reaching, and stretching.
Nice-to-haves
- Experience in custom framing solutions.
Benefits
- Health insurance (medical, dental, and vision)
- Paid time off
- Tuition assistance
- Generous employee discounts
