Michaels - Plymouth, MN
posted about 2 months ago
As a part-time Customer Experience Manager, you will play a pivotal role in delivering a customer-centric shopping experience at our Plymouth location. Your primary responsibility will be to manage and oversee effective front-end operations, ensuring that customer expectations are met and exceeded. You will lead the omnichannel processes, maintaining store recovery standards that align with our Brand Promises. Your commitment to delivering friendly customer service will be essential in creating a welcoming environment for our shoppers. In this role, you will assist the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs. This includes ensuring compliance with applicable laws and requirements, executing Company policies and standards, and holding your team accountable for store conditions and results. You will be responsible for ensuring that all front-end policies and procedures are followed, achieving your Key Performance Indicators (KPIs), and managing your team to meet their respective KPIs. You will also plan and lead the execution of in-store events and classes in accordance with Company programs, manage shrink and safety programs, and assist with cash reconciliation and bank deposits. Your involvement in inventory processes, including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities, will be crucial. Additionally, you will assist with the onboarding of new team members and provide training, observation, and coaching to the customer experience team, which includes both sales floor and cashier staff. As the Manager on Duty (MOD), you will interact with customers and team members in a respectful and positive manner, promoting a commitment to the organization's vision and values. You will acknowledge customers, assist them in locating products, and provide effective solutions to their inquiries. Your role will also involve participating in truck unloading and stocking processes to ensure that truck standards are met within budget. In select stores without a Framing Manager, you will lead the delivery of high-quality custom framing solutions, managing the completion of the framing workload in partnership with the Store Manager. Other duties may be assigned as needed.