PT Customer Service Associate

$34,902 - $34,902/Yr

City Of Mount Holly - Mount Holly, NC

Part-time - Entry Level

Mount Holly, NC

Administration of Environmental Quality Programs

About the position

The Part-Time Customer Service Associate position at the City of Mount Holly involves performing clerical work related to customer service and the maintenance of financial records. This role serves as the first point of contact for municipal customers, handling inquiries, collecting payments, and assisting with registrations for various activities. The position requires considerable public interaction and coordination with other departments, emphasizing the need for tact and courtesy in all communications.

Responsibilities

• Answer and assist walk-in customers and transfer incoming calls.
• Collect payments for utility accounts and fees for all other departments.
• Enter miscellaneous payments, verifying general ledger codes.
• Assist in rentals for Grand Hall, recreation, etc., and handle registrations for sports and fitness center.
• Account for cash and checks received daily and balance a cash drawer.
• Receive customer inquiries and complaints, resolving or directing them to the appropriate department.
• Handle utility account inquiries, including running reports to verify accuracy of accounts and analyzing usage to assist in diagnosing leaks.
• Create work orders by setting up new customer accounts, finalizing existing customer accounts, and assisting in closing work orders as needed.
• Review returned mail each week.
• Maintain automatic draft records and other files as needed.

Requirements

• Working knowledge of local policy and state statutes regarding utility billing and utility customer services.
• Working knowledge of standard operating practices involved in modern office operation and serving the public.
• Working knowledge of computer operations.
• Some knowledge of generally accepted governmental accounting procedures.
• Some knowledge of bookkeeping terminology, methods, procedures, and equipment.
• Ability to deal effectively with the public in a tactful and effective manner.
• Ability to create and maintain accurate records, reports, and files in support of a cash receipt and customer-oriented operation.
• Ability to operate calculator, computer terminal, typewriter, cash register, and related office equipment.
• Ability to communicate effectively in oral and written forms.

Nice-to-haves

• Exposure to billing practices.