PT Customer Service Associate

Chico's FAS - Mountain Brook, AL

Full-time - Entry Level

Mountain Brook, AL

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Sales Associate plays a crucial role in fostering a customer-focused sales culture within the store, ensuring that the values and guiding principles of the company are upheld. This position is centered around delivering an exceptional customer experience while driving sales and profitability. The Sales Associate is expected to engage with customers, provide product knowledge, and support management in various operational tasks to maintain store standards and promote a collaborative team environment.

Responsibilities

• Meets company sales goals by utilizing sales techniques and communicating product knowledge to the customer.
• Maintains knowledge of current sales and promotions; maintains pricing and visual standards.
• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Participates in visual directives including monthly store sets and zone maintenance.
• Models and promotes the Most Amazing Personal Service (MAPS) principles and standards, offering a cohesive omni channel experience.
• Ensures prompt resolution of customer concerns.
• Ensures a fast and efficient register experience, remaining current on policies regarding payments, coupon acceptance, returns and exchanges, security practices and other applicable operations.
• Reinforces buying decisions at the checkout and achieves add on goals including gift card sales.
• Signs up clients for reward program.
• Builds and maintains a solid customer following through clienteling and wardrobing.
• Knows current product fit and style assortment offerings in store and on line.
• Maintains consistent client communication through utilization of customer book.
• Supports replenishment activities that keep the store full and abundant.
• Assists with locate fulfillment.
• Assists with visual directives, including floor sets, window changes, visual presentations, signage placement, etc. as directed.
• Assists with boutique cleanliness and organization.
• Promotes an inclusive, collaborative approach to problem solving.
• Seeks personal developmental opportunities and readily solicits feedback.

Requirements

• High School diploma or equivalent
• Retail or sales experience preferred
• Must be 18 years of age or older
• Excellent communication skills
• Excellent customer service skills
• Able to learn or adapt to technology provided by the company
• Strong organizational skills and ability to multi-task in a fast-paced environment
• Able to communicate with customers, Associates, and Management
• Regular attendance is essential to this position to ensure adequate coverage to meet company objectives.
• Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

Benefits

• Equal opportunity employer
• Accommodation available for applicants with disabilities