PT Customer Service Leader

$36,088 - $51,480/Yr

Hannaford Brothers Company - Old Town, ME

Full-time - Entry Level

Old Town, ME

Food and Beverage Retailers

About the position

The PT Customer Service Leader at Hannaford Supermarkets is responsible for overseeing front-end operations and ensuring high standards of customer service. This role involves assigning tasks to associates, maintaining safety and sanitation standards, and performing cashier and service desk functions. The position emphasizes effective communication, customer goodwill, and adherence to company policies.

Responsibilities

• Observe and follow all company policies and established procedures.
• Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
• Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets.
• Assist in special projects and perform other functions as assigned by supervision.
• Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
• Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior.
• Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times.
• Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.
• Frequently, perform cashier and/or bagging functions.
• Frequently, perform service desk/kiosk and if trained, bookkeeper functions.
• Perform all other duties as assigned.

Requirements

• Effective communication and customer service skills.
• Must meet minimum age requirements to perform specific job functions (18 years of age).
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk.
• Completed Cashier/Service Associate and Service Desk/Kiosk training packets for Service Desk/Kiosk Stores or completed Cashier (non-service desk/kiosk) training packet for Non-Service Desk/Kiosk Stores.

Nice-to-haves

• Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously.
• Maintain effective work schedules for front-end & service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience.
• Handle cash pickups and change orders as requested and log as required.
• Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of tobacco/alcoholic beverages.
• Provide customers and associates with hassle-free refunds while applying all applicable guarantees.
• Supervise performance of all duties and responsibilities of all front-end and service desk/kiosk associates as assigned by Manager of Customer Service.
• Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary.

Benefits

• Salary range is between $17.35 - $24.75 Hrly.